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Support Documentation

Vulnerability Advisories

  • SecureAuth Security Notice: Log4j Vulnerability

IdP Knowledge Base Articles

  • Server Error when updating Resource files: The 'p' start tag does not match the end tag of 'value'
  • Does the Service Cert (cloud.secureauth.com) need to be renewed?
  • Adjusting DNS to redirect a hybrid SA IdP URL to a SA IdP Cloud Instance
  • Admin Console not opening after IIS Binding
  • Redirect Default site to a Realm
  • How to update SecureAuth Signing certificate in M365 federation settings using MS Graph module?
See all 839 articles

Arculix Knowledge Base Articles

  • Can I send a comma delimited list of AD Groups within a SAML Assertion?
  • Pass a Set/Default Value within a SAML Assertion
  • Debugging RADIUS logs via a console is near impossible, is there a better way?
  • Arculix Radius configuration change not applying
  • Arculix Radius Server Logs
  • Arculix Error "An error occurred while communicating with the authentication server"
See all 17 articles

Cloudentity Knowledgebase Articles

  • Wrong ACS URL when setting SAML SSO
  • How can I add new Cloudentity support tickets using the SecureAuth portal for new users of the system?
  • Revoking Tokens Across Devices After Password Change
  • Import Configuration API throwing a 422 Unprocessable entity error
  • How do I change the CloudEntity Signing Certificate or Algorithm?

Internal Knowledge Base Articles

  • Internal: Connector Config Decrypt
  • How to Change the Primary and Secondary appliance on FileSync
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