Troubleshooting: Device Verification Prompt Does Not Appear in SessionGuardian

Version Affected: SessionGuardian Desktop
 
 

Overview

After completing device verification in SessionGuardian, a confirmation prompt should appear on screen. In some cases, this prompt does not appear even though verification succeeded.

Cause

The verification prompt may fail to appear due to a temporary delay or glitch in the SessionGuardian Desktop service after registration or verification completes.

Resolution:

If you do not see the device verification prompt:

1. Lock and unlock your device.
2. If the prompt still does not appear, restart your machine to refresh the SessionGuardian services.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.