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Promoted articles

  • SecureAuth Non-Production Environment Policy

    SecureAuth provides a limited, non-production i...

  • Announcing the SecureAuth Identity Platform!

    We are excited to share that the SecureAuth® Id...

  • Standard Global Support & Maintenance Policy

    (Updated June 15, 2020) Introduction SecureAuth...

  • Support Lifecycle Policy and End of Life Dates

    SecureAuth® Identity Platform Product Lifecycle...

  • SecureAuth Identity Platform Upgrade Process

    This guide assists customers preparing to upg...

  • Classic to New Experience Realm Migration does not show all Classic Realms

    Version Affected:  22.02 HF2+ Description:   Af...

  • Realm is missing in Classic Experience but still visible in New Experience

    Version Affected:  19.07.01+ Description:   Whe...

  • Dashboard no longer showing metrics

    Version Affected:  19.07.01+ Description:   Whe...

  • Mobile and OTP devices not Showing in Helpdesk realm

    Version Affected:  21.04 + Description:   Since...

  • Bulk installation, upgrade and reconfiguration for 'Login for Windows'

    Version Affected:  9.2+ Description:  This arti...

  • ADFS VAM on Windows Server 2019 and Content Security Policy

    Version Affected:  ADFS VAM on Windows Server 2...

  • After setting maxQueryString and maxURL within IIS Manager, you may be presented with the same 404 error message

    Version Affected:  9.2+ Description:   When att...

  • How to enable Dynamic IP blocking with WSTrust

    Version Affected:  20.06 onwards Description:  ...

  • Can I use wildcards in the Redirect URI of an OAuth realm?

    Version Affected:  20.06+ Description:   When c...

  • HSTS error when accessing the Admin Console via Localhost

    Version Affected:  All Description:   After cha...

  • "Login Failure Authorization grant or refresh token is invalid" error with Epic Haiku

    Version Affected:  All Description:   When usin...

  • Admin pages in New and Classic experience not loading. White page or partial loading occurs.

    Version Affected:  9.2 - 20.06 Description:   O...

  • 'This security key doesn't look familiar' error is thrown when using a Yubikey for MFA

    Version Affected:  9.x+ Description:   After en...

  • Is it possible to create a New Experience Realm by copying an existing New Experience Realm?

    Version Affected:  21.04+ Description:   Is it ...

  • Can not view Mobile Devices when users login to a Self-Service realm

    Version Affected:  21.04+ Description:   When u...

  • 404 when trying to use URL enrollment

    Version Affected:  SecureAuth Identity Platform...

  • OpenID server_error: An error was encountered. "Error occurred during a cryptographic operation."

    Version Affected:  All Description:   When a Us...

  • SecureAuth API allowed Clock Skew

    Version Affected:  All Description:   The Secur...

  • OIDC with Internal and DMZ combination fails for internal users

    Version Affected:  19.x onwards Description:   ...

  • FIDO updates/changes do not take effect when an end-user saves

    Version Affected:  20.06+ Description:   When a...

  • Admin Realm will not load with error stating HSTS is enabled

    Version Affected:  All Description:   When brow...

  • IWA not working on Chrome and Chromium Edge

    Version Affected:  All Description:   Despite W...

  • How does the SecureAuth RADIUS Server process rules?

    Version Affected:  ALL Description:   When havi...

  • How to configure Filebeat to use a proxy

    Version Affected:  9.2+ Description:   How to c...

  • How to enable debug logging for the Filebeat service

    Version Affected:  9.2+ Description:   How to e...

  • Filebeat service keeps stopping unexpectedly

    Version Affected:  9.2+ Description:   The File...

  • When attempting to enroll in FIDO2, Debug.log shows error "502 Bad Gateway"

    Version Affected:  20.06+ Description:   Each c...

  • January 2022 - Windows Server Patches causing issues with Domain Controllers, Hyper-V, and ReFS Volumes

    Microsoft released several KBs for January 2022...

  • How to enable "Use Client Source IP Address" manually in SecureAuth RADIUS

    Version Affected:  RADIUS 20.12.07 Description:...

  • Ubuntu Teams integration continuously restarts during sign-in

    Version Affected:  [All] Description:   When Ub...

  • Authenticating to a Client-Side SSL realm may prompt to select certificate several times

    Version Affected:  All Description:   Authentic...

  • RADIUS 20.12.07 not working after upgrade

    Version Affected:  RADIUS 20.12.07 Description:...

  • HowTo: Upgrade the SecureAuth RADIUS server.

    Version Affected:  19.x+ Description:   This ar...

  • SAMLSPInitPost with Citrix Integrations

    Version Affected:  20.06  Description:   When u...

  • Logging to the SecureAuth SQL logging database stops

    Version Affected:  All Description:   When usin...

  • SP init by Post failing with generic "Error has been logged"

    Version Affected:  All Description:   Attemptin...

  • Where can I find a report of users enrolled for a certificate?

    Version Affected:  All Description:   Where can...

  • What happens when a disabled account attempts to log in to SecureAuth?

    Version Affected:  All Description:   A user's ...

  • OWA redirect loop on owa/auth/errorFE.aspx?httpCode=404

    Version Affected:  All Description:   After aut...

  • MFA options missing in VPN client configured with RADIUS

    Version Affected:  21.04+ Description:   When s...

  • Update Web.config results in Server Error: System.Xml.XmlException: An XML comment cannot contain '--', and '-' cannot be the last character.

    Version Affected:  All Description:   When perf...

  • Reviewing Post Data on a Submit Forms Post realm

    Version Affected:  All Description:   The Admin...

  • After upgrading, all WebService realms fail with INCORRECT_USERPASSWORD

    Version Affected: 9.3.0-22, 19.07.01-31, 20.06-...

  • Login for Windows not showing proper MFA options

    Version Affected:  All Description:   While att...

  • Compiler Error Message: BC30451: 'DatabaseFactory' is not declared. It may be inaccessible due to its protection level.

    Version Affected:  All Description:   When atte...

  • Is it possible to install Qualys agent on a SecureAuth IdP

    Version Affected:  All Description:   Is it pos...

  • Server Error for non-base 64 character, padded characters, or an illegal character among the padding characters occurs for specific users

    Version Affected:  All Description:   Upon logg...

  • SecureAuth Connector troubleshooting

    Version Affected:  All (Cloud only) Description...

  • 403 Error is thrown after typing in Username on a CORS enabled realm

    Version Affected:  All Description:   At first ...

  • RADIUS slowness

    Version Affected:  20.06+ Description:   RADIUS...

  • Multiple Tabs to the same Realm causes Anti Forgery error

    Version Affected:  19.07+ Description:   When a...

  • DocuSign error "The Federated identifier for single sign-on does not match what has been enabled for this user"

    Version Affected:  All Description:   Saml inte...

  • How to speed up RADIUS authentication when users are members of many groups

    Version Affected:  All Description:   If users ...

  • Issues signing into realm. Several attempts required.

    Version Affected:  All Description:   Several s...

  • Links to IdP Realms or Service Providers embedded in Office documents fail

    Version Affected:  All Description:   When an O...

  • MS Print Spooler vulnerability

    Version Affected:  All Description:   Microsoft...

  • How to Clear Log Files in Bulk older than X days

    Version Affected:  All Description:   How to us...

  • HTTP Error 500.19 - Internal Server Error during SISU

    Version Affected:  19.07.01+ Description:   Whe...

  • Password Reset functionality breaks when Referrer-Policy header is added to IIS response headers

    Version Affected:  All Description:   Password ...

  • TOTP not working with Login for Windows

    Version Affected:  All Description:   When tryi...

  • How to exclude OUs from SecureAuth

    Version Affected:  All Description:   When sett...

  • Using a custom theme, the username and/or password fields do not appear when loading the realm

    Version Affected:  9.3+ Description:   When usi...

  • High CPU usage for FileBeat in IdP 9.2

    Version Affected:  9.2 Description:   FileBeat ...

  • Not in whitelist or domains in whitelist are malformed

    Version Affected: 9.2+   Description:   A WSFed...

  • Server Certificate was not found. Please check web.config

    Version Affected:  All Description:  When acces...

  • 20.06 Login Delay when IdP is behind a proxy

    Version Affected:  20.06 Description:   When at...

  • Resetting Azure password may cause MFA issues for Teams

    Version Affected:  ALL Description:   After res...

  • QR Enrollment error

    Version Affected:  All Description:   When atte...

  • How To: Use the Saml Consumer with a WSFed realm, retaining the AuthN.

    Version Affected:  All Description:   Office Ap...

  • Manuals and Hardware Specifications for Physical Appliances

    Version Affected:  All Description:   What are ...

  • Yubikey HOTP suddenly stopped working

    Version Affected:  All Description:   Yubikey H...

  • MFA.WebControls.MFAUserIDView.HandleDefaultCase: Thread was being aborted

    Version Affected:  9.1-20.06 Description:   The...

  • 'ExtendedSAMLAttrValueComboBox' has a SelectedValue which is invalid because it does not exist in the list of items. Parameter name: value

    Version Affected:  All Description: When select...

  • HowTo: Set a longer timeout on Admin Realm

    Version Affected:  ALL Description:   The defau...

  • SecureAuth Updater will not launch on IdP server.

    Version Affected:  ALL Description:   When atte...

  • SP Initiated realm giving 404 error

    SecureAuth IdP Version affected: All Descriptio...

  • OVA file not deploying properly after downloading from SecureAuth

    Version Affected:  19.07+ Description:   After ...

  • Create a Redirect from any Realm to a new Realm

    Version Affected:  ALL Description:   In certai...

  • Radius Warning message WARN IdPAPIAccess Details: The requested resource cannot be found.

    Radius Version Affected:  20.06 Description:   ...

  • Shibboleth SP-Init Links in Word Docs don't open

    Version Affected:  All Description:   Shibbolet...

  • Oauth error codes

    Version Affected:  All Description:   This arti...

  • WindowsSSO realm - Failed to decrypt using provider 'RsaProtectedConfigurationProvider'

    Version Affected:  All Description:   One of th...

  • How to enable or disable audit, debug, error and Syslog logging on multiple realms using Set-SALogging

    Version Affected:  All Description:   How to us...

  • Change FileSync Service Account Name and Password

    File Sync Version Affected:  Verified with File...

  • WSFed error: The expiration time is before or equal to the creation time.

    Version Affected:  9.0.2, 9.1, 9.2 Description:...

  • How to use OIDC EndSession Endpoint

    Version Affected:  All Description:   The OIDCE...

  • Linux SSH prompting for Password twice

    Version Affected:  All Description:   After fol...

  • How to restore the correct case for Realm folders and IIS Apps

    Version Affected:  All Description:   How to re...

  • SecureAuth API OTP validation throttling appears to be ignored

    Version Affected:  All Description:   When send...

  • SecureAuth API returns "found_with_id_mismatch" for fingerprints

    Version Affected:  IdP 8.2 and higher Descripti...

  • How to enable Debug logging for Filesync

    Version Affected: FileSync v4.0 and higher Desc...

  • Which Oauth/OpenID flows work with the transformation engine

    Version Affected:  All Description:   The artic...

  • AWS Cognito giving 503 Error intermittently

    Version Affected:  All Description:   AWS is re...

  • Protect WindowsSSO realms from external visitors to hide privileged information

    Version Affected:  All Description:   If Window...

  • SAAG has multiple outgoing connections using port 873

    Version Affected:  All versions of SAAG Descrip...

  • Renew persistent token not working when using DFP as a token

    Version Affected:  All Description:   When usin...

  • Mac Outlook Client not working after SameSite fix.

    Version Affected:  All Description:   After ins...

  • Saml Consumer not accepting assertion

    Version Affected:  9.x Description:   The Secur...

  • How to clear old logs from the SQL Reporting Database

    Version Affected:  All Description:   By defaul...

  • Authentication API returns a 404 for usernames containing a + symbol

    Version Affected:  All Description:   When the ...

  • Windows SSO realm bypassing Group Check

    Version Affected:  All Description:   A group r...

  • How to: KnowBe4 Saml Integration

    Version Affected:  All Description:   This is a...

  • How to use the Transformation Engine to correctly Base64 encode the ObjectGUID

    Version Affected:  All Description:   How to us...

  • OTPs delivered via SMS appear to originate from multiple different phone numbers

    Version Affected:  All Description:   When end ...

  • mS-DS-ConsistencyGuid attribute support

    Version Affected:  All Description:   Which ver...

  • SAML consumer VAM missing cookie and Looping

    Version Affected:  All Description:   SAML Cons...

  • .Net Saml Consumer VAM - SP Initiated

    Version Affected:  All Description:   The .Net ...

  • How to disable Debug text logging on all realms

    Version Affected:  All Description:   How to di...

  • BrainSpace SAML integration

    Version Affected:  9.x Description:   Trying to...

  • Regular Expressions for ITU E.123 and E.164 phone number formats

    Version Affected:  All Description:   How to wr...

  • Error: at ComponentSpace.SAML2.Utility.XmlSignature.Generate

    Version Affected:  All Description:   The follo...

  • SecureAuth API returns "Could not resolve fingerprint with ID"

    Version Affected:  IdP 8.2 and higher Descripti...

  • Decrypt Web config page fails with error Object reference not set to an instance of an object

    Version Affected:  9.x Description:   When clic...

  • How to increase timeout for Link to Accept

    Version Affected:  IdP 9.1+ Description:   When...

  • Webservice realm stops working if Lookup realm is set to use WinSSO

    Version Affected: All Description:   When a loo...

  • How to change the response IIS sends when errors occur

    Version Affected: All Description:   How to cha...

  • How to change the background image of individual pages in IdP

    Version Affected:  All Description:   How to ch...

  • Error: HomogenizingCryptoServiceWrapper HomogenizeErrors

    Version Affected:  All Description:   Transpare...

  • Forms POST begin site Error: Object reference not set to an instance of an object

    Version Affected:  IdP 8.2 - 19.07.01 Descripti...

  • How to configure and test a Form Post Begin Site

    Version Affected: All Description:   How to con...

  • Chrome is autofilling fields in IdP forms

    Version Affected:  All Description:   Chrome is...

  • How to find out the authentication/MFA method used during login

    Version Affected:  All Description:   How to fi...

  • Yubikey Enrollment and validation fails

    Version Affected: 9.1 9.2 9.3 19.07 Description...

  • How to change the text shown to end users when authenticating via RADIUS

    Version Affected:  RADIUS 2.x and higher Descri...

  • SecureAuth RADIUS logs are not showing the VPN clients IP address

    Version Affected:  All Description:   When usin...

  • How are Device Recognition(DFP) scores calculated?

    Version Affected:  9.1 and Higher Description: ...

  • Login for Windows - Error parsing and validating configuration file

    Version Affected:  L4W 19.06 and higher Descrip...

  • Internet Explorer not working with Device/Browser Fingerprinting

    Version Affected:  9.2 - 19.07 Description:   I...

  • Error: Hashed or Encrypted passwords are not supported with auto-generated keys

    Version Affected:  8.0-19.07 Description:   Whe...

  • The New Experience Admin Console opens a blank white page: Bad Gateway

    SecureAuth IdP Version Affected:  9.3,19.07 Des...

  • Arculix Radius configuration change not applying

    Version Affected:  Arculix Radius Description: ...

  • Arculix Radius Server Logs

    Version Affected:  Arculix Radius Description: ...

  • Arculix Error "An error occurred while communicating with the authentication server"

    Version Affected:  Arculix Description:   When ...

  • How To Create An Air-Gapped Appliance

    Version Affected:  All version below 20.06 can ...

General

Announcements

  • SecureAuth Non-Production Environment Policy
  • Announcing the SecureAuth Identity Platform!
  • Standard Global Support & Maintenance Policy
  • Important Changes to Network Requirements for Identity Platform

FAQ

  • Support Lifecycle Policy and End of Life Dates
  • SecureAuth Identity Platform Upgrade Process

Current Alerts

  • Short Read: Critical product update for: Customers who use Azure AD in the Classic Experience
  • Short Read: SecureAuth's Statement Regarding Log4J Vulnerability
  • Short Read: Android Mobile App (Authenticate) update issues
  • Short Read: Redesigned SecureAuth Docs website!
  • Short Read: SameSite Cookie Issue

Previous Alerts

  • Short Read: Visit us at RSA!
  • Short Read: Announcing GA of SecureAuth 22.02 Release!
  • Announcing the SecureAuth Identity Platform!
  • May 8, 2019 - SecureAuth Documentation Portal Maintenance
  • Docs.secureauth.com undergoing emergency maintenance
  • April 4, 2019 -- Voice OTP Caller ID Issue
See all 19 articles

Advisories

  • Short Read: Important Changes to Network Requirements for Identity Platform

Support Documentation

Vulnerability Advisories

  • SecureAuth Security Notice: Log4j Vulnerability

IdP Knowledge Base Articles

  • Classic to New Experience Realm Migration does not show all Classic Realms
  • Realm is missing in Classic Experience but still visible in New Experience
  • Dashboard no longer showing metrics
  • Mobile and OTP devices not Showing in Helpdesk realm
  • Bulk installation, upgrade and reconfiguration for 'Login for Windows'
  • ADFS VAM on Windows Server 2019 and Content Security Policy
See all 697 articles

Arculix Knowledge Base Articles

  • Arculix Radius configuration change not applying
  • Arculix Radius Server Logs
  • Arculix Error "An error occurred while communicating with the authentication server"
  • Are RADIUS containers supported to run in any Cloud Provider Virtual Machines?
  • Do you need to reinstall Device Trust after changing the hostname?
  • Steps taken to minimize 'Interruption of Service'
See all 13 articles

Internal Knowledge Base Articles

  • How To Create An Air-Gapped Appliance
  • Acceptto Case workflow [INTERNAL]
  • How to test SameSite cookies using the SameSiteTester tool
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