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  • 20.06 Login Delay when IdP is behind a proxy

    Version Affected:  20.06 Description:   When at...

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    Version Affected:  ALL Description:   After res...

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    Version Affected:  All Description:   When atte...

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    Version Affected:  All Description:   Office Ap...

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    Version Affected:  All Description:   What are ...

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    Version Affected:  All Description:   Yubikey H...

  • MFA.WebControls.MFAUserIDView.HandleDefaultCase: Thread was being aborted

    Version Affected:  9.1-20.06 Description:   The...

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    Version Affected:  All Description: When select...

  • HowTo: Set a longer timeout on Admin Realm

    Version Affected:  ALL Description:   The defau...

  • SecureAuth Updater will not launch on IdP server.

    Version Affected:  ALL Description:   When atte...

  • SP Initiated realm giving 404 error

    SecureAuth IdP Version affected: All Descriptio...

  • OVA file not deploying properly after downloading from SecureAuth

    Version Affected:  19.07+ Description:   After ...

  • Create a Redirect from any Realm to a new Realm

    Version Affected:  ALL Description:   In certai...

  • Radius Warning message WARN IdPAPIAccess Details: The requested resource cannot be found.

    Radius Version Affected:  20.06 Description:   ...

  • Shibboleth SP-Init Links in Word Docs don't open

    Version Affected:  All Description:   Shibbolet...

  • Oauth error codes

    Version Affected:  All Description:   This arti...

  • WindowsSSO realm - Failed to decrypt using provider 'RsaProtectedConfigurationProvider'

    Version Affected:  All Description:   One of th...

  • Change FileSync Service Account Name and Password

    File Sync Version Affected:  Only verified with...

  • WSFed error: The expiration time is before or equal to the creation time.

    Version Affected:  9.0.2, 9.1, 9.2 Description:...

  • How to use OIDC EndSession Endpoint

    Version Affected:  All Description:   The OIDCE...

  • Linux SSH prompting for Password twice

    Version Affected:  All Description:   After fol...

  • How to restore the correct case for Realm folders and IIS Apps

    Version Affected:  All Description:   How to re...

  • SecureAuth API OTP validation throttling appears to be ignored

    Version Affected:  All Description:   When send...

  • SecureAuth API returns "found_with_id_mismatch" for fingerprints

    Version Affected:  IdP 8.2 and higher Descripti...

  • How to enable Debug logging for Filesync

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  • Which Oauth/OpenID flows work with the transformation engine

    Version Affected:  All Description:   The trans...

  • AWS Cognito giving 503 Error intermittently

    Version Affected:  All Description:   AWS is re...

  • Protect WindowsSSO realms from external visitors to hide privileged information

    Version Affected:  All Description:   If Window...

  • SAAG has multiple outgoing connections using port 873

    Version Affected:  All versions of SAAG Descrip...

  • Renew persistent token not working when using DFP as a token

    Version Affected:  All Description:   When usin...

  • Mac Outlook Client not working after SameSite fix.

    Version Affected:  All Description:   After ins...

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    Version Affected:  9.x Description:   The Secur...

  • How to clear old logs from the SQL Reporting Database

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    Version Affected:  All Description:   A group r...

  • How to use the Transformation Engine to correctly Base64 encode the ObjectGUID

    Version Affected:  All Description:   How to us...

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  • mS-DS-ConsistencyGuid attribute support

    Version Affected:  All Description:   Which ver...

  • SAML consumer VAM missing cookie and Looping

    Version Affected:  All Description:   SAML Cons...

  • .Net Saml Consumer VAM - SP Initiated

    Version Affected:  All Description:   The .Net ...

  • How to disable Debug text logging on all realms

    Version Affected:  All Description:   How to di...

  • BrainSpace SAML integration

    Version Affected:  9.x Description:   Trying to...

  • Regular Expressions for ITU E.123 and E.164 phone number formats

    Version Affected:  All Description:   How to wr...

  • Error: at ComponentSpace.SAML2.Utility.XmlSignature.Generate

    Version Affected:  All Description:   The follo...

  • SecureAuth API returns "Could not resolve fingerprint with ID"

    Version Affected:  IdP 8.2 and higher Descripti...

  • Decrypt Web config page fails with error Object reference not set to an instance of an object

    Version Affected:  9.x Description:   When clic...

  • How to increase timeout for Link to Accept

    Version Affected:  IdP 9.1+ Description:   When...

  • Webservice realm stops working if Lookup realm is set to use WinSSO

    Version Affected: All Description:   When a loo...

  • How to change the response IIS sends when errors occur

    Version Affected: All Description:   How to cha...

  • How to change the background image of individual pages in IdP

    Version Affected:  All Description:   How to ch...

  • Error: HomogenizingCryptoServiceWrapper HomogenizeErrors

    Version Affected:  All Description:   Transpare...

  • Forms POST begin site Error: Object reference not set to an instance of an object

    Version Affected:  IdP 8.2 - 19.07.01 Descripti...

  • How to configure and test a Form Post Begin Site

    Version Affected: All Description:   How to con...

  • Chrome is autofilling fields in IdP forms

    Version Affected:  All Description:   Chrome is...

  • How to find out the authentication/MFA method used during login

    Version Affected:  All Description:   How to fi...

  • Yubikey Enrollment and validation fails

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  • How to change the text shown to end users when authenticating via RADIUS

    Version Affected:  RADIUS 2.x and higher Descri...

  • SecureAuth RADIUS logs are not showing the VPN clients IP address

    Version Affected:  All Description:   When usin...

  • How are Device Recognition(DFP) scores calculated?

    Version Affected:  9.1 and Higher Description: ...

  • Login for Windows - Error parsing and validating configuration file

    Version Affected:  L4W 19.06 and higher Descrip...

  • Internet Explorer not working with Device/Browser Fingerprinting

    Version Affected:  9.2 - 19.07 Description:   I...

  • Error: Hashed or Encrypted passwords are not supported with auto-generated keys

    Version Affected:  8.0-19.07 Description:   Whe...

  • The New Experience Admin Console opens a blank white page: Bad Gateway

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General

Announcements

  • SecureAuth Non-Production Environment Policy
  • Announcing the SecureAuth Identity Platform!
  • Standard Global Support & Maintenance Policy

FAQ

  • Support Lifecycle Policy and End of Life Dates
  • SecureAuth Identity Platform Upgrade Process

Current Alerts

  • Short Read: Redesigned SecureAuth Docs website!
  • Short Read: SameSite Cookie Issue

Previous Alerts

  • Announcing the SecureAuth Identity Platform!
  • May 8, 2019 - SecureAuth Documentation Portal Maintenance
  • Docs.secureauth.com undergoing emergency maintenance
  • April 4, 2019 -- Voice OTP Caller ID Issue
  • March 13, 2019 -- Voice Caller ID Issue
  • March 13, 2019 -- SMS Delays on US/Canada Carriers
See all 17 articles

IdP Support Documentation

Knowledge Base Articles

  • 20.06 Login Delay when IdP is behind a proxy
  • Resetting Azure password may cause MFA issues for Teams
  • QR Enrollment error
  • How To: Use the Saml Consumer with a WSFed realm, retaining the AuthN.
  • Manuals and Hardware Specifications for Physical Appliances
  • Yubikey HOTP suddenly stopped working
See all 617 articles

Internal Knowledge Base Articles

  • How to test SameSite cookies using the SameSiteTester tool
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