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General

Announcements

  • SecureAuth Non-Production Environment Policy
  • Standard Global Support & Maintenance Policy
  • Important Changes to Network Requirements for Identity Platform
  • Announcing the SecureAuth Identity Platform!

FAQ

  • Support Lifecycle Policy and End of Life Dates
  • SecureAuth Identity Platform Upgrade Process

Current Alerts

  • Short Read: Critical product update for: Customers who use Azure AD in the Classic Experience
  • Short Read: SecureAuth's Statement Regarding Log4J Vulnerability
  • Short Read: Android Mobile App (Authenticate) update issues
  • Short Read: Redesigned SecureAuth Docs website!
  • Short Read: SameSite Cookie Issue

Previous Alerts

  • Short Read: Visit us at RSA!
  • Short Read: Announcing GA of SecureAuth 22.02 Release!
  • Announcing the SecureAuth Identity Platform!
  • May 8, 2019 - SecureAuth Documentation Portal Maintenance
  • Docs.secureauth.com undergoing emergency maintenance
  • April 4, 2019 -- Voice OTP Caller ID Issue
See all 19 articles

Advisories

  • Short Read: Important Changes to Network Requirements for Identity Platform

Support Documentation

Vulnerability Advisories

  • SecureAuth Security Notice: Log4j Vulnerability

IdP Knowledge Base Articles

  • Datastores are missing after upgrade to 24.4.4
  • Server Error: Input string was not in a correct format.
  • Content and Localization Error
  • WS-Trust authentication schemes error
  • Hybrid New UI setup for External MFA and Internal IWA
  • ProfileMissing redirect verbiage
See all 852 articles

Arculix Knowledge Base Articles

  • Can I send a comma delimited list of AD Groups within a SAML Assertion?
  • Pass a Set/Default Value within a SAML Assertion
  • Enable Verbose Logging in Device Trust
  • Debugging RADIUS logs via a console is near impossible, is there a better way?
  • Are RADIUS containers supported to run in any Cloud Provider Virtual Machines?
  • Do you need to reinstall Device Trust after changing the hostname?
See all 17 articles

Cloudentity Knowledgebase Articles

  • Revoking Tokens Across Devices After Password Change
  • Import Configuration API throwing a 422 Unprocessable entity error
  • How do I change the CloudEntity Signing Certificate or Algorithm?
  • Wrong ACS URL when setting SAML SSO
  • How can I add new Cloudentity support tickets using the SecureAuth portal for new users of the system?

Internal Knowledge Base Articles

  • Internal: Connector Config Decrypt
  • How to Change the Primary and Secondary appliance on FileSync
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