Logo
Submit a request Sign in
What can we help you with?

Identity Platform Documentation Portal

Check out our Identity Platform documentation!

Core Customer Portal

Find KBAs written by the Core products support team!

Submit a Request

Reach out to our awesome support team!

My Tickets

Find all your current and previous tickets.

Promoted articles

  • Announcing the SecureAuth Identity Platform!

    We are excited to share that the SecureAuth® Id...

  • Core Vulnerability Insight EOL Notification

    Core Vulnerability Insight EOL Notification ...

  • Standard Global Support & Maintenance Policy

    (Updated June 10, 2019) Introduction SecureAuth...

  • Support Lifecycle Policy and End of Life Dates

    SecureAuth® Identity Platform Product Lifecycle...

  • SecureAuth Identity Platform Upgrade Process

    This guide assists customers preparing to upg...

  • SAML consumer VAM missing cookie and Looping

    Version Affected:  All Description:   SAML Cons...

  • .Net Saml Consumer VAM - SP Initiated

    Version Affected:  All Description:   The .Net ...

  • How to disable Debug text logging on all realms

    Version Affected:  All Description:   How to di...

  • BrainSpace SAML integration

    Version Affected:  9.x Description:   Trying to...

  • Regular Expressions for ITU E.123 and E.164 phone number formats

    Version Affected:  All Description:   How to wr...

  • Error: at ComponentSpace.SAML2.Utility.XmlSignature.Generate

    Version Affected:  All Description:   The follo...

  • SecureAuth API returns "Could not resolve fingerprint with ID"

    Version Affected:  IdP 8.2 and higher Descripti...

  • Decrypt Web config page fails with error Object reference not set to an instance of an object

    Version Affected:  9.x Description:   When clic...

  • How to increase timeout for Link to Accept

    Version Affected:  IdP 9.1+ Description:   When...

  • Webservice realm stops working if Lookup realm is set to use WinSSO

    Version Affected: All Description:   When a loo...

  • How to change the response IIS sends when errors occur

    Version Affected: All Description:   How to cha...

  • How to change the background image of individual pages in IdP

    Version Affected:  All Description:   How to ch...

  • Error: HomogenizingCryptoServiceWrapper HomogenizeErrors

    Version Affected:  All Description:   Transpare...

  • Forms POST begin site Error: Object reference not set to an instance of an object

    Version Affected:  IdP 8.2 - 19.07.01 Descripti...

  • How to configure and test a Form Post Begin Site

    Version Affected: All Description:   How to con...

  • How to find out the authentication/MFA method used during login

    Version Affected:  All Description:   How to fi...

  • Yubikey Enrollment and validation fails

    Version Affected: 9.1 9.2 9.3 19.07 Description...

  • How to change the text shown to end users when authenticating via RADIUS

    Version Affected:  RADIUS 2.x and higher Descri...

  • SecureAuth RADIUS logs are not showing the VPN clients IP address

    Version Affected:  All Description:   When usin...

  • How are Device Recognition(DFP) scores calculated?

    Version Affected:  9.1 and Higher Description: ...

  • Login for Windows - Error parsing and validating configuration file

    Version Affected:  L4W 19.06 and higher Descrip...

  • Internet Explorer not working with Device/Browser Fingerprinting

    Version Affected:  9.2 - 19.07 Description:   I...

  • Error: Hashed or Encrypted passwords are not supported with auto-generated keys

    Version Affected:  8.0-19.07 Description:   Whe...

General

Announcements

  • Announcing the SecureAuth Identity Platform!
  • Core Vulnerability Insight EOL Notification
  • Standard Global Support & Maintenance Policy

FAQ

  • Support Lifecycle Policy and End of Life Dates
  • SecureAuth Identity Platform Upgrade Process

Current Alerts

  • Announcing the SecureAuth Identity Platform!

Previous Alerts

  • May 8, 2019 - SecureAuth Documentation Portal Maintenance
  • Docs.secureauth.com undergoing emergency maintenance
  • April 4, 2019 -- Voice OTP Caller ID Issue
  • March 13, 2019 -- Voice Caller ID Issue
  • March 13, 2019 -- SMS Delays on US/Canada Carriers
  • February 20, 2019 -- Voice OTP Caller ID Issue
See all 17 articles

IdP Support Documentation

Vulnerability Advisories

  • SAML Vulnerability Disclosed by Duo (VU#475445)

Knowledge Base Articles

  • SAML consumer VAM missing cookie and Looping
  • .Net Saml Consumer VAM - SP Initiated
  • How to disable Debug text logging on all realms
  • BrainSpace SAML integration
  • Regular Expressions for ITU E.123 and E.164 phone number formats
  • Error: at ComponentSpace.SAML2.Utility.XmlSignature.Generate
See all 518 articles
logo
Copyright© 2018 SecureAuth Corporation. All Rights Reserved.
Privacy Policy Legal Site Map