Troubleshooting: Access Token's "sub" Claim Does Not Show the Expected Attribute

Version Affected: All
 
 

Overview

In SecureAuth CIAM, an access token's sub claim shows a value other than the email address, even though the Workspace appears to be mapped to email.

Cause

The Workspace's Subject Identifier is set to a subject format other than the custom Email attribute, so the sub claim is populated from a different source.

Resolution:

To resolve this:

1. In the Workspace, go to OAuth > Tokens.
2. Select the Subject Identifier tab.
3. Under Subject format, select Custom.
4. Set Custom Subject Attribute to Email.
5. Select Save.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

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