Gary Chang
Articles
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500 HTTP Status error when creating realms in New Experience
Version Affected: [22.02+]Description: When creating a new realm in the New Experience, a 500 error is thrown. You will see the realm exist in Classic but it does not show up under the Applicatio...
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Crowdstrike FLC not ingesting logs from IdP server
Version Affected: [All]Description: After installing Crowdstrike FLC log collector on the IdP server, realm logs are not sending over on the designated port that the configuration file specifies....
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Zscaler Client Connector Looping in Windows OS
Version Affected: [24.04]Description: When using Zscaler Client Connector, after entering the username, the client loops and does not redirect to SecureAuth. Cause: This can happen after an IdP ...
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Plain text passwords displaying in SCIM call
Version Affected: [22.12+]Description: When reviewing how SCIM sends a user's password via POST call, the password can be seen in plain text. Cause: This is a requirement per specification RFC 7...
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Tanium SAML integration: Request lacks valid authentication credentials for the requested resource
Version Affected: [All]Description: When setting up a SAML integration with Tanium, there is an error on the Tanium side:Request lacks valid authentication credentials for the requested resource ...
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Application logos are not displaying in Modern Secure Portal with Restart Login URL set
Version Affected: [24.04]Description: The Modern Secure Portal (created in New Experience) is not displaying application logos for realms within that have a Restart Login URL set. Cause: This is...
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Service account domain does not stick when saving in Data tab
Version Affected: [24.4.x]Description: When saving the Data tab in a Classic Experience realm, the service account domain does not stick and requires the user to manually add the domain each time...
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How to change the background image in the SA IdP theme
Version Affected: [23.07-24.04] Description: When using the SA IdP theme, if there is a need to change the background image to a custom image, this article will cover the steps needed to do so. ...
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Server Error: Input string was not in a correct format.
Version Affected: [All] Description: When trying to access a realm in the Admin Console, a page is presented with the following server error: Cause: Check the folder level of affected rea...
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Server Error when updating Resource files: The 'p' start tag does not match the end tag of 'value'
Version Affected: [All] Description: When updating the Resource files, you may see a server error similar to the following: Cause: There is at least one modified language .resx file which d...