How can I add new Cloudentity support tickets using the SecureAuth portal for new users of the system?

    Applies to:
  • Cloudentity
Deployment model:
  • Cloud
  • Version Affected:  All


    Users will have to register with the SecureAuth Support portal.



    With the migration to the new system, new users will have to manually register for an account using the organizations e-Mail domain. Users' who were migrated across to the new system will have to request a password change to re-link with the new system, see Special Considerations at the bottom of this article.



    To be able to create Support Tickets, he can register on the Support Website:
    Click on the "Sign-In" icon/button, shown here:

    Once the page loads, at the bottom there is a "Sign Up" link where the user can create a support account, shown here:



    Special Considerations:  

    This article should be used for New Users of the system. If your users were part of the original Cloudentity Support System, you should click the first link under the "Sign in" button, "Emailed us for Support? Get a Password".

    This link will ask for your e-Mail address and will send a link to reset your password, as shown here:



    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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