Support Lifecycle Policy and End of Life Dates

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SecureAuth® Identity Platform Product Lifecycle

The lifecycle for a version of SecureAuth® Identity Platform (previously named SecureAuth IdP) consists of a Standard lifecycle of two (2) years, plus an extension of one (1) year of Limited Support (as defined below), followed by optional two (2) year Extended Support (as defined below) and then none thereafter.

 

The following diagram illustrates the lifecycle for SecureAuth® Identity Platform:

 

Year 1

Year 2

Year 3

Year 4

Year 5

Year 6

Year 7

Year 8

Release Year 1

Standard

Standard

Limited

Extended

Extended

None

None

None

 

Release Year 2

Standard

Standard

Limited

Extended

Extended

None

None

 

 

Release Year 3

Standard

Standard

Limited

Extended

Extended

None

 

The following table illustrates what falls under software maintenance during each phase of the lifecycle:

 

Standard

Limited

Extended b

None

New Features a

Yes

No

No

No

Enhancement Requests

Yes

No

No

No

Issues Resolution

Yes

Yes c

Yes c

No

Critical Security Updates

Yes

Yes

Yes

No

Support

Yes

Yes

Yes

No

Knowledge Base Access

Yes

Yes

Yes

Yes

Forums

Yes

Yes

Yes

Yes

Access to Hot Fixes

Yes

Yes

Yes

Yes

Access to Documentation

Yes

Yes

Yes

Yes

– Access to these features are available to customers current with maintenance
– Extended support is available at a fee
– Critical priorities only

  1. Support access depends on the maintenance level purchased. Details of maintenance and support services are provided as part of SecureAuth’s software license agreement.
  2. SecureAuth may choose to address issues with a significant business impact for the customer through a hot fix. Each hot fix shall be subject to the same lifecycle as that of the release it applies to.
  3. SecureAuth may provide enhancements with new releases at its discretion. Our goal is to provide at least one new release per year.

 

Standard Lifecycle

Provided a customer is current with maintenance or subscription, standard product support shall be provided for each released version for up to two (2) years for SecureAuth IdP. Product support includes hot fixes and patches for software defects that materially prevents product use and any available workarounds for other non-critical software defects.

During the Standard lifecycle and at its discretion, SecureAuth (i) may fix bugs in a current release and deliver it as a hot fix; or (ii) may schedule bug fixes in a future release. Customers that are current with maintenance may request support for any severity level issues.

Limited Support

Provided a customer is current with maintenance or subscription, limited product support starts immediately at the end of Standard Support and continues for one (1) year. Limited Support includes email and telephone support, problem investigation, and providing problem resolution recommendations based on existing knowledge, and existing supported product releases and patches ("Limited Support"). During the Limited Support phase, SecureAuth may provide qualified security updates at its discretion.

Extended Support

Provided a product qualifies for extended support and the customer is current with extended maintenance, extended support starts immediately at the end of Limited Support and continues for two (2) or more years (as determined by SecureAuth at its discretion). Extended Support includes email and telephone support, problem investigation, and problem resolution recommendations based on existing knowledge and existing supported product releases and patches. During the Extended Support phase, SecureAuth may provide qualified updates of critical priority at its discretion.

 

Lifecycle Dates

All future dates mentioned for "End of Standard Lifecycle" and "End of Limited Support" and "End of Extended Support" are close approximations and subject to change.

 

Identity Platform Lifecycle

Identity Platform Version

General Availability

End of Standard Lifecycle

End of Limited Support

End of Extended Support

20.06

Jul 31 2020

Jul 31 2022

Jul 31 2023

Jul 31 2025

19.07

JUL 11 2019

JUL 11 2021

JUL 11 2022

JUL 11 2024

 

Legacy SecureAuth IdP Lifecycle

IdP Version

General Availability

End of Standard Lifecycle

End of Limited Support

End of Extended Support

9.3

JAN 22 2019

JAN 31 2021

JAN 31 2022

JAN 31 2024

9.2

FEB 01 2018

DEC 31 2020

FEB 31 2021

FEB 31 2023

9.1

JUL 25 2017

JUL 31 2020

JUL 31 2021

JUL 31 2022

9.0.2

DEC 19 2016

JUN 19 2018

DEC 19 2018

N/A

9.0.1

AUG 24 2016

FEB 24 2018

AUG 24 2018

N/A

9.0.

ARP 29 2016

OCT 29 2017

APR 29 2018

N/A

Earlier

--

JUN 01 2017

DEC 01 2017

N/A

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