Promoted articles
SecureAuth Workforce
Bugs
- Bug: Classic to New Experience Realm Migration Does Not Show All Classic Realms
- Bug: Password Reset Pop-up Does Not Take Keyboard Focus (IDP-4165)
- Bug: IWA/WinSSO Realms Using Adaptive Authentication Group Redirection Cause an Infinite Redirection Loop
- Bug: 'WantAuthNRequestsSigned' Value in the SAML Metadata.xml File Is Not Independently Configurable
- Bug: Certificate Revocation Fails to Find or Revoke Valid Certificates
- Bug: Application Logos Not Displaying in Modern Secure Portal with Restart Login URL Set
SecureAuth SessionGuardian
How To
Troubleshooting
- Troubleshooting: SessionGuardian Desktop Uses the Wrong Camera During Photo Registration
- Troubleshooting: Device Verification Prompt Does Not Appear in SessionGuardian
- Troubleshooting: 'Authorized User Not Found' Error During SessionGuardian Login
- Troubleshooting: 'Authentication Failed and User is not Found by Authentication Token' Error in Amazon Workspaces
- Troubleshooting: SessionGuardian VDI Application Fails to Launch
- Troubleshooting: Unable to Access a Website Due to URL or Domain Whitelisting
General
SecureAuth CloudEntity
Bugs
How To
Troubleshooting
- Troubleshooting: Token Exchange Fails With "failed_to_verify_subject_token" for Private OIDC IdPs in SecureAuth CIAM
- Troubleshooting: Import Configuration API Returns a 422 Unprocessable Entity Error
- Troubleshooting: A CloudEntity Workspace Cannot Be Fully Restricted to OAuth-Only
- Troubleshooting: Access Token's "sub" Claim Does Not Show the Expected Attribute
SecureAuth Arculix
How To
- How To: Add or Delete a Domain in Arculix Core
- How To: View Arculix RADIUS Server Logs
- How To: Send a Comma-Delimited List of AD Groups Within a SAML Assertion in Arculix
- How To: Enable Verbose Logging in Device Trust
- How To: Debug Arculix RADIUS Agent Logs Without Scrolling Through the Console
- How To: Enable or Disable Arculix Device Trust Logging
Troubleshooting
- Troubleshooting: Arculix RADIUS Configuration Change Not Applying
- Troubleshooting: 'Device Appears to Be Rooted and Security Compromised by a Potential Attack' in the Arculix Mobile App
- Troubleshooting: Arculix Error "An error occurred while communicating with the authentication server"
- Troubleshooting: Arculix Error "The time is out of sync for this device"
Frequently Asked Questions
- FAQ: What Hardware Tokens Are Compatible with Arculix Core and Device Trust?
- FAQ: Are RADIUS Containers Supported to Run in Any Cloud Provider Virtual Machines?
- FAQ: Does Arculix Integrate with Cisco VOIP, iPads, and Chromebooks?
- FAQ: Do You Need to Reinstall Device Trust After Changing the Hostname?
Support Documentation
IdP Knowledge Base Articles
- FAQ: Is SecureAuth Affected by the PHP Vulnerabilities CVE-2026-109618 and CVE-2026-109619?
- Troubleshooting: ECP and OWA Stop Redirecting to SecureAuth After a Signing Certificate Update
- Troubleshooting: SAML Integration Fails With a 405 Error When the IdP URL Has No Trailing Slash
- How To: Use the OIDC Multi-Flow Tester Tool
- How To: SAML Flows: Overview
- Troubleshooting: Users Always Getting Prompted for 2 Factor with Device Fingerprinting