Troubleshooting: ExtendedSAMLAttrValueComboBox SelectedValue Invalid Error After Deleting a Mapped Custom Property

Version Affected: All
 
 

Overview

A realm shows a generic "An error in the authentication has occurred. Please Try Again. If the error persists, please contact your Administrator" message after mapping an Extended SAML Attribute to a custom property on the Post Auth tab. With Custom Errors turned off on the Admin Realm, the underlying error is: System.ArgumentOutOfRangeException: 'ExtendedSAMLAttrValueComboBox' has a SelectedValue which is invalid because it does not exist in the list of items. Parameter name: value.

This level of detail is only visible with Custom Errors turned off on the Admin Realm — with Custom Errors on, a realm only shows the generic message shown above.

 

Cause

This happens when a custom property that was previously mapped to an Extended SAML Attribute on the Post Auth tab is later deleted from the Profile Fields section of the Data tab. That Extended SAML Attribute's mapping in web.config still points at a property that no longer exists — this can happen for any Extended SAML Attribute, not just the one shown below.

In this example, a custom property named Street Name was added under Profile Fields on the Data tab and mapped to Extended SAML Attribute 1 on the Post Auth tab.

The Street Name property was later deleted from the Data tab, but the Post Auth tab's mapping to it was not.

 

Resolution

1. Decrypt web.config using the Admin Console.
2. Find the ExtendedSAMLAttr1Value key and clear its value. The ExtendedSAMLAttr1Name value can be cleared as well.

3. Save the changes.

Extended SAML Attribute 1 is now available to map to a different property.

 

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