Ben Watts
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Activity overview
Latest activity by Ben Watts-
Ben Watts created an article,
Troubleshooting: SecureAuth CIAM Does Not Send Verification Code or Password Reset Emails
Version Affected: All OverviewSecureAuth CIAM does not send emails such as one-time verification codes and password reset links, so users cannot sign in, verify their email address or reset their ...
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Ben Watts created an article,
Troubleshooting: SecureAuth CIAM Sign-In or Token Requests Fail Because an Extension Script Times Out
Version Affected: All OverviewSign-in or token requests in SecureAuth CIAM fail because an extension script times out. The failures often come in bursts, and the client receives a generic error ra...
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Ben Watts created an article,
How To: Let Administrators Sign In to the SecureAuth CIAM Admin Portal With an External Identity Provider
Version Affected: All OverviewThis article explains how to let administrators sign in to the SecureAuth CIAM admin portal with an external identity provider (IdP), such as SecureAuth Workforce or M...
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Ben Watts created an article,
Troubleshooting: SecureAuth CIAM External Identity Provider Sign-In or Just-in-Time Provisioning Fails
Version Affected: All OverviewSign-in through an external SAML or OpenID Connect (OIDC) identity provider (IdP) fails in SecureAuth CIAM. In other cases the user signs in, but Just-in-Time (JIT) p...
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Ben Watts created an article,
How To: Connect an External SAML or OIDC Identity Provider to SecureAuth CIAM With Just-in-Time Provisioning
Version Affected: All OverviewThis article explains how to connect an external SAML or OpenID Connect (OIDC) identity provider (IdP) to a SecureAuth CIAM workspace or organization, map the attribut...
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Ben Watts created an article,
Bug: Users Are Prompted to Change Their Password Again Right After Resetting It with Enforce Password Change Requirements
Version Affected: 26.2, 26.3, and 26.4 before 26.4.3.14Bug Number: EE-4067Bug Status: Closed - FixedFixed in Version(s): 26.4.3.14 or later OverviewIn a password reset realm whose Password Reset Mo...
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Ben Watts created an article,
How To: Use .NET Trace Logging to Troubleshoot a Realm's Web Service, SMTP and SAML Traffic
Version Affected: All OverviewThis article explains when and why to use .NET trace logging on a SecureAuth Identity Platform realm, and how to use it to troubleshoot the realm's web service, Simple...
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Ben Watts created an article,
Troubleshooting: VPN Login Over RADIUS Fails for Users With Many MFA Options
Version Affected: All OverviewUsers signing in to a virtual private network (VPN) through the SecureAuth RADIUS server can fail at the multi-factor authentication (MFA) step when they have many MF...
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Ben Watts created an article,
Bug: Realm Shows 'Error Retrieving Contact Information' or 'Invalid User' After an Application Pool Recycle
Version Affected: 23.07, 24.04, 26.0Bug Number: EE-3943, EE-3983Bug Status: Closed - FixedFixed in Version(s): Broker GetDataStores timeout (EE-3943): 24.4.3.14, 24.4.5.7, 24.4.6.5, and 26.0.2.9 or...
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Ben Watts created an article,
Troubleshooting: SecureAuth Audit Logs Do Not Reach Cortex XDR Through the XDR Collector
Version Affected: All OverviewThe Palo Alto Networks Cortex Extended Detection and Response (XDR) Collector is running on the SecureAuth Identity Provider (IdP) server, but SecureAuth audit log re...