(Cloud deployment) MFA and Password Throttling not clearing as expected

Version Affected:  24.04+ Cloud
 

Description:  
In a Cloud deployment, after setting up MFA and/or PW Throttling, the process to clear the Throttling entries for the affected end user appears to work as expected, but the end user is still blocked on the next attempted log in
 

Cause:  
There are at least two potential causes for this:

1. MFA and Password Throttling must be enabled on the Account Management Realm
2. Theme in use for the Account Management Realm
    

Resolution:  
Two causes require two potential resolutions:

1. Go into the Advanced settings for the Account Management Realm, enable PW and/or MFA Throttling on the Workflow and/or Multi-Factor Methods tab
   If you require the ability to clear MFAThrottling attempts, ensure MFA Throttling is enabled
   If you require the ability to clear PWThrottling attempts, ensure PW Throttling is enabled
   (This is a bug - EE-3977 - and has been fixed in 26.1.1)
    
2. Ensure the Account Management Realm is using the SA-IdP Theme or a Theme built from the SA-IdP Theme

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.