RADIUS slowness

Version Affected:  20.06+

Description:  

RADIUS server appears to be slow at responding and gets slower the more traffic it receives

Cause:  

Even though the RADIUS Server will be talking to the API on a realm, the realms PostAuth action can have an affect on the speed. The reason for this is, if the PostAuth is set to either Self Service or Helpdesk. we'll try several times to gather the Users FIDO information, even if you're not using FIDO. 

Resolution:  

1. Open the Web Admin Console and navigate to the realm in question.

2. Change the Post Auth action to something other than Helpdesk or Self Service. 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.