Andrew Wood
Activity overview
Latest activity by Andrew Wood-
Andrew Wood created an article, How to customise the L2A email image
Version Affected: AllDescription: The L2A email has a default image If you wish to change this, you can using the steps below. Cause: The master control for this is on SecureAuth0 and affects al...
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Andrew Wood created an article, Push Notification not working for some users
Version Affected: 21.04 onwardsDescription: Push Notification not working for some users.In the logs, you seeMessage=""Mobile Service SendPushNotification, StatusCode: BadGateway. ResponseTime='1...
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Andrew Wood created an article, Data Tab disabled in Advanced Settings for "Classic Realm"
Version Affected: AllDescription: After deleting a New Experience realm and creating a new "Classic" realm, if the same realm number is used, Advanced Settings keeps the Data tab disabled. Cause...
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Andrew Wood created an article, RADIUS: A notification is in progress
Version Affected: RADIUSDescription: When trying to login multiple times to RADIUS, the User sees a message "A notification is in progress. You can accept it and enter N or request a new one by e...
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Andrew Wood created an article, Sub is not showing the selected attribute in Access Token
Version Affected: AllDescription: In the audit logs the email looks like a mapped to sub but the email is missing in the returned token. In the field "sub" there is another value instead of the e...
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Andrew Wood created an article, License Info Cert change procedure
Version Affected: AllDescription: We use the License Info cert on the System Info tab to encrypt many different values. If is not recommended to change the cert, even when it has expired. The cer...
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Andrew Wood created an article, FileBeat "Failed to export certificate file(s)"
Version Affected: AllDescription: When trying to update Filebeat, it fails with the error "Failed to export certificate file(s) Key not valid for use in specified state" Cause: We look for any S...
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Andrew Wood created an article, Introspection call failing with invalid_request
Version Affected: AllDescription: When making an Introspection Call, the call fails with the error "invalid_request" with a status code of 400. Cause: Case Sensitivity. Resolution: The Client ...
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Andrew Wood created an article, Omnigo OIDC Integration
Version Affected: AllDescription: Setting up Omnigo to work with SecureAuth IdP is very straight forward. Create and configure an OIDC realm as normal. Omnigo will require an "Authority" url, a C...
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Andrew Wood created an article, OIDC UserInfo endpoint does not error but fails to return Sub or Claims
Version Affected: AllDescription: OIDC UserInfo endpoint does not error but fails to return Sub or Claims Cause: The UserInfo endpoint uses the Sub from the Access Token to lookup the User in yo...