Andrew Wood
Activity overview
Latest activity by Andrew Wood-
Andrew Wood created an article, How to reset forgotten SAAG user Password
SecureAuth Idp Version affected: SAAG Description: In SAAG there are several user accounts. If you forget the SAAG password you can use the Expert account to reset it Cause: Forgotten Password Reso...
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Andrew Wood created an article, Enable remote Event Log access for Agentless monitoring
SecureAuth Idp Version affected: 9.0.2 onwardsDescription: Since 9.0.2, the OVA that new customers are sent contains a locked down environment which prevents remote access to the Event Log. We reco...
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Andrew Wood created an article, ADFS VAM Error PIN does not match OTP
SecureAuth Idp Version affected: AllDescription: When using the ADFS VAM, if using SMS or Voice the User does receive the OTP but the authentication is not successful. The VAM logs shows "PIN does...
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Andrew Wood created an article, Helpdesk Realm Error "Sorry, the highlighted fields below could not be saved due to a misconfiguration"
SecureAuth IdP Version affected: AllDescription: When using the Helpdesk realm, it fails to save changes stating "Sorry, the highlighted fields below could not be saved due to a misconfiguration" e...
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Andrew Wood created an article, Endless Loop between two realms when AdaptiveAuth is set to redirect to a realm with a Begin site
SecureAuth IdP Version affected: AllDescription: When trying to log into a realm that has Adaptive Auth configured with a Group Based redirect, as per this article Users find themselves in an Endle...
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Andrew Wood created an article, SecureAuth says Password Expired even when it has not
SecureAuth IdP Version affected: AllDescription: When trying to log into a realm, Users are not allowed in and are informed their Password has expired, even though it hasn't. Cause:Inline Password ...
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Andrew Wood created an article, SQL DataStore Error Retrieving Contact Info
SecureAuth IdP Version affected: AllDescription: When trying to log into a realm that uses a SQL Datastore, the users see "Error Retrieving Contact info" The warning log shows "SqlProfileProvider.G...
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Andrew Wood created an article, Content and Localization Verbiage Editor does not work for SecureAuth0
SecureAuth Version Affected: 9.3 Description: Content and Localization Verbiage Editor does not work for SecureAuth0 Cause:Another process is locking the MFA.SecureAuth.Resource.Dll Resolution: 1...
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Andrew Wood created an article, Users see "Error Retrieving Contact Information" Warning log shows "The settings property kba as not found"
SecureAuth version affected: AllDescription: When attempting to login, Users see the error "Error Retrieving Contact information" Checking the D:\SecureAuth\SecureAuthxx\ErrorLog\Warning.log fo...
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Andrew Wood created an article, Windows SSO Portal realm IdP Initiated SAML failures
SecureAuth version affected: AllDescription: When using a WindowsSSO portal realm, IdP initiated SAML realms occasionally fail with the following error System Error: We are unable to continue at th...