Andrew Wood
Activity overview
Latest activity by Andrew Wood-
Andrew Wood created an article, Cloud Identity Platform login failure for all users
Version Affected: 19.07+ Description: After editing the attributes for an AD datastore no one can login. Connector log shows Cause: The newly added attribute does not exist in AD. Either bec...
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Andrew Wood created an article, Mac Outlook Client not working after SameSite fix.
Version Affected: All Description: After installing the SameSite fix, Mac Outlook clients do not work. "Authentication couldn't be completed" Cause: UserAgent of the Mac Client is not recogni...
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Andrew Wood created an article, Saml Consumer not accepting assertion
Version Affected: 9.x Description: The SecureAuth SAML Consumer has been configured on the workflow tab of a realm. When the 3rd Party IdP sends the SAML, the SAML consumer URL shows Cause: ...
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Andrew Wood created an article, How to clear old logs from the SQL Reporting Database
Version Affected: All Description: By default, when you setup the SQL Reporting Database, it keeps the logs forever. This article provides a SQL Query that will cleanly delete all records over ...
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Andrew Wood created an article, How to disable the SecureAuth User Risk score in New Experience when using a 3rd Party User Risk Score Provider
Version Affected: 9.3 /19.07+ Description: In the New Experience, it's not possible to disable the SecureAuth User Risk score when using an additional 3rd party User risk provider. This article...
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Andrew Wood created an article, Windows SSO realm bypassing Group Check
Version Affected: All Description: A group restriction has been added to the Data Tab of a Windows SSO realm. However, all Users can still login. Cause: Transparent SSO mis-configuration ...
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Andrew Wood created an article, Passcode for Windows error "Invalid Web Address"
Version Affected: All Description: When attempting to enrol in the Passcode app, it errors with Invalid Web Address even when a local browser can load the URL. Passcode log shows ERROR SecureAut...
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Andrew Wood created an article, Passcode for Windows Log Location
Version Affected: All Description: When attempting to troubleshoot Passcode for Windows, it is important to be able to find the logs. Cause: logging Resolution: 1 .On the affected machin...
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Andrew Wood created an article, How to use the Transformation Engine to correctly Base64 encode the ObjectGUID
Version Affected: All Description: How to use the Transformation Engine to correctly Base64 encode the ObjectGUID Cause: The standard B64 example code for the transformation engine does not ...
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Andrew Wood created an article, SAML consumer VAM missing cookie and Looping
Version Affected: All Description: SAML Consumer is looping back to the IdP and then back to the SAML consumer instead of logging in to the App. SAML tracer does show a cookie being created but...