Andrew Wood
Activity overview
Latest activity by Andrew Wood-
Andrew Wood created an article, Video: SAIdP as an Identity Provider for Agent Authority
Version Affected: AllDescription: This Video will show you how to setup SAIdP with SecureAuth Agent Authority Gateway Cause: Resolution: Please watch this video SecureAuth Knowledge Base A...
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Andrew Wood created an article, MSOL Federation for non sync'd Entra AD
Version Affected: AllDescription: Normally when federating with 0365, there is an AD Sync process between on prem AD and Entra which includes the OnPremisesImmutableID and we use that as part of ...
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Andrew Wood created an article, How to change the "Wrong Password" error message
Version Affected: AllDescription: Content and Localization editor is used to change the verbiage of messages but it's not always easy to know which one to change. Cause: Old browser, like IE, d...
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Andrew Wood created an article, How to customise the L2A email image
Version Affected: AllDescription: The L2A email has a default image If you wish to change this, you can using the steps below. Cause: The master control for this is on SecureAuth0 and affects al...
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Andrew Wood created an article, Push Notification not working for some users
Version Affected: 21.04 onwardsDescription: Push Notification not working for some users.In the logs, you seeMessage=""Mobile Service SendPushNotification, StatusCode: BadGateway. ResponseTime='1...
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Andrew Wood created an article, Data Tab disabled in Advanced Settings for "Classic Realm"
Version Affected: AllDescription: After deleting a New Experience realm and creating a new "Classic" realm, if the same realm number is used, Advanced Settings keeps the Data tab disabled. Cause...
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Andrew Wood created an article, RADIUS: A notification is in progress
Version Affected: RADIUSDescription: When trying to login multiple times to RADIUS, the User sees a message "A notification is in progress. You can accept it and enter N or request a new one by e...
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Andrew Wood created an article, Sub is not showing the selected attribute in Access Token
Version Affected: AllDescription: In the audit logs the email looks like a mapped to sub but the email is missing in the returned token. In the field "sub" there is another value instead of the e...
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Andrew Wood created an article, License Info Cert change procedure
Version Affected: AllDescription: We use the License Info cert on the System Info tab to encrypt many different values. If is not recommended to change the cert, even when it has expired. The cer...
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Andrew Wood created an article, FileBeat "Failed to export certificate file(s)"
Version Affected: AllDescription: When trying to update Filebeat, it fails with the error "Failed to export certificate file(s) Key not valid for use in specified state" Cause: We look for any S...