Are 3rd Party Authenticator Apps supported with SecureAuth?

Version Affected:  All

Description:  
Does SecureAuth support the use of 3rd Party Authenticator Apps to enroll Devices for MFA?


Cause:  
Businesses may have a requirement to use 3rd Party Authenticator Apps in conjunction with SecureAuth, this can be due to any number of reasons, does SecureAuth support this?


Resolution:  
In a word 'Yes', but only for TOTP enrollments and so long as the Authenticator App is RFC6238 compliant
Read about RFC6238 here - https://datatracker.ietf.org/doc/html/rfc6238

There are some known issues with 3rd Party Authenticator Apps in specific scenarios, see the following KB as an example - https://support.secureauth.com/hc/en-us/articles/40036363195284-3rd-Party-Authenticator-Apps-fail-to-enroll-successfully

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.