Version Affected: 24.4.3+
Description:
After upgrading to 24.4.3+, Realms using a Custom Theme may fail to load successfully and will display an error (the error displayed can change based on which type of Realm it is)
Some of the errors displayed (depending on the type and flow of the Realm) are displayed below:
Cause:
This is due to Server DLLs being upgraded with new/different functionality, and those changes relying on an entry within the files used within the Themes
Out of the box Themes are updated during the upgrade process to suit this requirement, Custom Themes are not updated, in an effort to avoid potentially breaking Custom Themes
Resolution:
To confirm the issues are caused by a Custom Theme - change the Theme on the affected Realm to an Out of the Box Theme such as 2019 or SAIdP, if that allows the Realm to load up as expected, follow the below steps against the Custom Theme
- Open the Custom Theme folder and find the file named 'SecureAuthSAIdP.Master', open it in a text editor
- Within the <head> of the file, between the <link id="csslink"..... tag and the <asp:ContentPlaceHolder tag, add the below lines
<!--Client Side Timeout -->
<meta id="metaRefresh" runat="server" />
The result should look similar to the below
<link id="csslink" runat="server" rel="Stylesheet" type="text/css" />
<!--Client Side Timeout -->
<meta id="metaRefresh" runat="server" />
<asp:ContentPlaceHolder ID="head" runat="server">
</asp:ContentPlaceHolder>
</head>
- Save the file and reload the Realm again to see if this has fixed the issue
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.
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