QR Enrollment error

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    Applies to:
  • SecureAuth Identity Platform
  • Legacy SecureAuth IdP
Deployment model:
  • Cloud
  • Hybrid
  • On Premises
  • Version Affected:  All

    Description:  

    When attempting to register using a QR realm, the enrolment fails with error Unable to save

     

    Cause:  

    The Error logs "A Constraint violation has occurred"

    Resolution:  

    This happens when one of the Attributes you're using is incompatible with the value that we're trying to store in it. 

    1. Open the Web Admin Console and Check what Oath method you're using on the Post Auth tab of the enrollment realm  (Oath Seed vs Token) 

    2. Then check the Data Tab for the attributes you're using for

    OneTimeOathList

    Oath Seed/Token

    Push Notifications 

     

    3. Compare to the attribute requirements below and correct as necessary. 

     

    Profile Property LDAP Syntax Size Example Attribute
    One Time Oath list Directory String 200

    otherTelephone

    Oath Seed Directory String 4096 or more postalAddress
    Oath Token (binary) Octet 4096 or more registeredAddress
    Oath Token (JSON) Directory String 4096 or more otherIPPhone
    Push Notification (binary) Octect 4096 or more jpegPhoto
    Push Notification (JSON) Directory String 4096 or more altSecurityIdentities

    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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