Passcode for Windows error "Invalid Web Address"

    Applies to:
  • SecureAuth Identity Platform
Deployment model:
  • Cloud
  • Version Affected:  All


    When attempting to enrol in the Passcode app, it errors with Invalid Web Address even when a local browser can load the URL.

    Passcode log shows ERROR SecureAuthOTP.RegistrationWindow - OnAppBrowserNavigateError. Statuscode: -2146697191


    Certificate Error


    For Passcode to connect to a URL for enrolment, it needs to trust the Certificate and Chain. 

    The Cert needs to match the URL address.

    Self Signed Certs do not work.

     Replace the Binding Cert in IIS with one that matches this criteria and the issue will be resolved. 

    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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