Threat Services Not Available For New v19.07.01 SISU Deployments

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SecureAuth Version Affected: 19.07.01

Description:  

Threat Services under the Adaptive Authentication tab appears disabled even though the box is properly licensed for this feature. This KBA only applies to new v19.07.01 SecureAuth SISU (SecureAuth Installation Setup Utility) deployments.

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Cause:  

SISU SecureAuth package for v19.07.01 contains a MFC.SecureAuth.License.dll in the API folder's bin that should not be included by default. Therefore, when SISU tries to install the valid MFC.SecureAuth.License.dll in that location, it doesn't because there is already one there.

 

Resolution:  

There is a fix currently for already deployed v19.07.01 appliances.

1. Copy the file from:
D:\Secureauth\SecureAuth1\bin\MFC.SecureAuth.License.dll

2. Paste the file into:
D:\Secureauth\Api\bin

You want to overwrite the file in the MFC.SecureAuth.License.dll in the D:\Secureauth\Api\bin location.


The actual fix for new SISU deployments will be coming very soon, and this KBA will be updated when it has been tested and completed.

 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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