OpenID server_error: An unexpected error occurred.

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth IdP Version affected:  All
    When attempting to use an OpenID realm, it fails with server_error: An unexpected error occurred.
    This can happen when the scope is missing from the request. Follow the steps below to resolve.

    If the below does not fix the issue, check the Audit log for the cause. 

    1. Grab the full address from the address bar, including the query string. It will look something like:




    (Line breaks added for ease of reading)

    2. Check that Scope is in the query string (it's missing in the above example)

    3. Edit your OIDC server so it requests the scope.
    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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