Admin Console not working

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth IdP Version Affected: All

    Description: Admin console does not work. Sometimes this is a white screen. 

    Cause: Compatibility Mode has been enabled in IE causing IE to act like an unsupported version


    1. Open Internet Explorer

    2. Click on Tools | Compatibility View

    3. Remove the your IdP website from the compatibility view list. 

    4. If you're going to an FQDN eg it might also count as an "Intranet Site" so if it is still broken after performing step 3, go ahead an untick "Display Intranet Sites in Compatibility View"



    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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