FileSync fails to restore backup from primary server

SecureAuth IdP Version Affected: All

Description:

When restoring a backup on a secondary server using FileSync, the installer may fail at certain points. Sometimes an error message is generated that makes mention of the ZIP archive having not been unblocked after the download but there are other instances where the restoration process fails and FileSync is vague in providing further details as to the failure.

Cause:

This can be a permissions based issue. It is possible that certain group policies in the environment are set to block files as they are decompressed.

Resolution:

After ensuring the FileSync .zip file is unblocked prior to extraction, you will also want to unblock the FileSyncService.exe file afterwards.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products