Gary Chang
Activity overview
Latest activity by Gary Chang-
Gary Chang created an article, Datastores not saving in New Experience
Version Affected: 19.07.01+ Description: When multiple appliances have had their Appliance Type changed in Cloud Reports to unique names, an error occurs when attempting to save a datastore in t...
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Gary Chang created an article, Exception: IDX10000: The parameter 'jwtEncodedString' cannot be a 'null' or an empty object.
Version affected: 19.07 and newer Description: After migrating to a new appliance that was stood up on 19.07 or newer, SMS and Voice will error out during the authentication process. The error di...
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Gary Chang created an article, SecureAuth Product Deployment Guide
This topic details the product deployment types and supported Windows server operating systems for new installs and upgrades. NOTE: For the most up-to-date information, please visit the Product ...
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Gary Chang created an article, Authentication Rules in New Experience reject CIDR
Version Affected: 19.07.01 Description: When adding an IP address with CIDR, the response returned is, "Please enter a valid IP address." Cause: Product Defect EE-1653 Resolution: Depending on the ...
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Gary Chang created an article, SameSite Patch for Unsupported IdP Versions
Note: Google has delayed the rollout of the SameSite attribute enforcement in Chrome 80 until Feb. 17. This notice applies to SecureAuth IdP versions: 7.4.3 8.0.1 8.0.2 8.0.3 8.1 8.2 9.0 9.01 9...
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Gary Chang created an article, Preventing slow realm response times during periods of inactivity
SecureAuth IdP Version Affected: All Description: Occasionally, realm authentication may take more than 20 seconds and ultimately time out. Cause: This could be the worker process being terminate...
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Gary Chang created an article, Group Filter Expression is Unable to Locate Specific Groups
Description: You may not be able to see the groups being passed in an attribute as a result of the filter being used, as some vendors may recommend using _* as the filter when a vast amount of grou...
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Gary Chang created an article, FileSync fails to restore backup from primary server
SecureAuth IdP Version Affected: All Description: When restoring a backup on a secondary server using FileSync, the installer may fail at certain points. Sometimes an error message is generated tha...
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Gary Chang created an article, Bypass group in Login for Windows fails when using Group scope of Domain local
Login for Windows version affected: 1.0.3 Windows OS versions affected: 7 Description: When a user is part of a bypass group with the Group scope of Domain local, he or she will receive the foll...
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Gary Chang created an article, Configuring Redirect within IdP by User Agent
SecureAuth IdP Version Affected: All Description: As an alternative to configuring redirects in IIS, you can also modify the Mobile Identifiers in an IdP realm for a specific user agent to redire...