Gary Chang
Activity overview
Latest activity by Gary Chang-
Gary Chang created an article, Server Error for non-base 64 character, padded characters, or an illegal character among the padding characters occurs for specific users
Version Affected: All Description: Upon logging into a realm, specific users land upon a server error: Error log: Message="Error Message: The input is not a valid Base-64 string as it contains ...
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Gary Chang created an article, HTTP Error 500.19 - Internal Server Error during SISU
Version Affected: 19.07.01+ Description: When attempting to install Identity Platform via SISU, the installer fails to complete. Upon reviewing IIS logs, 500.19 errors can be spotted. Cause: ...
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Gary Chang created an article, High CPU usage for FileBeat in IdP 9.2
Version Affected: 9.2 Description: FileBeat CPU usage tends to spike when monitoring in Task Manager, despite little to no traffic on the server. Cause: There were several configuration chan...
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Gary Chang created an article, Server Certificate was not found. Please check web.config
Version Affected: All Description: When accessing a realm, the following error is displayed: Cause: The certificate from the License Info section of the realm does not exist on the server. T...
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Gary Chang created an article, Datastores not saving in New Experience
Version Affected: 19.07.01+ Description: When multiple appliances have had their Appliance Type changed in Cloud Reports to unique names, an error occurs when attempting to save a datastore in t...
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Gary Chang created an article, Exception: IDX10000: The parameter 'jwtEncodedString' cannot be a 'null' or an empty object.
Version affected: 19.07 and newer Description: After migrating to a new appliance that was stood up on 19.07 or newer, the following scenarios may occur: "Error Retrieving Contact Information" o...
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Gary Chang created an article, SecureAuth Product Deployment Guide
This topic details the product deployment types and supported Windows server operating systems for new installs and upgrades. NOTE: For the most up-to-date information, please visit the Product ...
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Gary Chang created an article, Authentication Rules in New Experience reject CIDR
Version Affected: 19.07.01 Description: When adding an IP address with CIDR, the response returned is, "Please enter a valid IP address." Cause: Product Defect EE-1653 Resolution: Depending on the ...
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Gary Chang created an article, SameSite Patch for Unsupported IdP Versions
Note: Google has delayed the rollout of the SameSite attribute enforcement in Chrome 80 until Feb. 17. This notice applies to SecureAuth IdP versions: 7.4.3 8.0.1 8.0.2 8.0.3 8.1 8.2 9.0 9.01 9...
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Gary Chang created an article, Preventing slow realm response times during periods of inactivity
SecureAuth IdP Version Affected: All Description: Occasionally, realm authentication may take more than 20 seconds and ultimately time out. Cause: This could be the worker process being terminate...