Gary Chang
Activity overview
Latest activity by Gary Chang-
Gary Chang created an article, SecureAuth Installation Setup Utility fails: Could not parse SecureStorage API response
Version Affected: [19.07.01+] Description: When running SISU, the installer never completes and the following is displayed in the Debug log: 11/2/2020 2:00:46 PM - DEBUG: Calling GetResource fro...
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Gary Chang created an article, CloudProfileManager.SetPropertyValues: Error received when saving data to user storage, exception: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Version Affected: [22.02+, Full Cloud instances only] Description: When logging into a realm in a Full Cloud instance, after inputting the user's credentials, the following error is displayed: C...
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Gary Chang created an article, SAML20IdPInit.PageLoad: Error in SSO service, Cannot find the original signer.
Version Affected: [All] Description: After updating the encryption certificate within the Post Authentication tab of the SecureAuth realm, a SAML trace will show that we are not sending the SAML...
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Gary Chang created an article, Which versions of .NET are supported?
Version Affected: 19.07.01+ Description: In order to meet certain requirements, it may be necessary to upgrade the .NET Core and .NET Framework versions on the SecureAuth appliances. The minimum...
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Gary Chang created an article, 504 Gateway Timeout for certain users
Version Affected: 19.07.01+ Description: In environments where the SecureAuth Connector is being used, certain users will see a 504 Gateway Timeout error after inputting their credentials in ...
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Gary Chang created an article, Error Retrieving Contact Information for realms using Webservice
Version Affected: All Description: When accessing realms that are using webservice, the user sees "Error Retrieving Contact Information" after entering his or her credentials. In the Debug log, ...
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Gary Chang created an article, Realm is missing in Classic Experience but still visible in New Experience
Version Affected: 19.07.01+ Description: When browsing in the Classic Experience, a realm no longer shows up in the Admin Console but still does so in the New Experience. Upon reviewing the IIS ...
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Gary Chang created an article, Dashboard no longer showing metrics
Version Affected: 19.07.01+ Description: When launching the New Experience dashboard, the metrics that were previously showing are no longer populating. Cause: The Filebeat service is not...
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Gary Chang created an article, "Login Failure Authorization grant or refresh token is invalid" error with Epic Haiku
Version Affected: All Description: When using the Epic Haiku application on either iOS or Android, users will see the following prompt:"Login Failure Authorization grant or refresh token is inva...
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Gary Chang created an article, January 2022 - Windows Server Patches causing issues with Domain Controllers, Hyper-V, and ReFS Volumes
Microsoft released several KBs for January 2022 Patch Tuesday that have now been pulled, after various issues were discovered. There were several critical bugs that led to domain controllers reboot...