SecureAuth Installation Setup Utility does not Complete

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth Versions Affected: ALL



    The installer will download and license file will download but the installer stalls afterwards.  



    After downloading the license and certificate, the installer will try and download the file.  If you already downloaded the file and placed it in D:\MFCApp_Bin\SISU\Download (see for more information), the installer will error out because the file it is trying to download has already been downloaded and placed in the directory it wants to drop it off in.  



    Instead of trying to reset the activation key and trying to re-run the SISU once again, just simply rerun the SISU after it fails and it will complete on the 2nd attempt.  

    0 out of 1 found this helpful


    1 comment
    • sorry not tech savvy . the app should run without all the other stuff.
      I'm not given the option to do anything in this app. it goes right to a login type screen to enter design or fingerprint.

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