SQL Profile Provider "Unable to retrieve contact information"

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth Idp Version affected: All

    When using SQL to store some of the Profile entries for a user, the following error occurs MFA.WebControls.ContextUser.SetProfileAccessHistories - Exception: The settings property 'AccessHistory' was not found. 

    Please note, the property name may change depending on which are set to be stored in SQL.

    Cause:  By default the user already has to exist in SQL. If they don't we will error out. If you wish to have a SQL entry created automatically follow the procedure below.


    1. Open the Admin Console
    2. On the Realm in question, click on the System Info tab
    3. Scroll to the bottom and click the Link "Click to edit Web Config file" 
    4. Search for <add connectionStringName="SqlServer
    5. set ClearProfile to False

    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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