Mobile Enrollment QR Code Issue - The QR code you scanned is not valid

    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth IdP Affected Version: All


    The SecureAuth Mobile app on both Android and iOS fails to read the QR code. On Android, the message "The QR code you scanned is not valid" is displayed.


    The Warning.log file shows an error similar to the following "Please check WCFClientCertSN setting: The certificate '123456789' was not found - Index was out of range.  Must be non-negative and less than the size of the collection"


    Depending on the exact message above, The certificate is either missing, not assigned or invalid


    1. Open the SecureAuth Admin Console

    2. Go to the Realm

    3. Click on the System Info tab

    4. Scroll down to Client Cert Serial Nbr within the WSE 3.0 / WCF Configuration section

    5. Click Select Certificate and select a valid certificate for your IdP. Eg, The IdP certificate that SecureAuth provided

    6. Click Save

     SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products



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