Password Reset Notification Emails are not sent in HTML

Version Affected:  21.04+

Description:
Password Reset Notification emails are formatted correctly as HTML within Content and Localization settings for the passwordreset_emailbody value (see below as an example), but the emails are still sent to the end users as Plain Text, including all the HTML tags

<br><br>Your password for your account was recently changed.<br>If you made this change, no further action is required.<br><br>If you did not make this change, please contact the Service Desk immediately.<br><br>Thank you,<br>Need help? Contact Service Desk<br>Phone: 1-800-123-4567<br>Email: servicedesk@company.com<br>

Cause:  
This is caused by a product bug, the only configuration where Password Reset Notification Emails are sent out correctly as HTML is:

Classic Realm Configuration
Must ONLY have Password Reset Notification Email in HTML set to ‘One-Time Passcode via HTML’

New Experience (SWAP)
Must ONLY have ‘One-time passcode’ selected as the email MFA option in the Policy (and have HTML selected at the Global MFA - Email' level

When ANY other options are enabled, either on their own or in addition to the above configuration, Password Reset Notification Emails will be sent out in Plain Text

Resolution:  
This issue has been fixed in 24.4.3

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