Version Affected: 20.06 onwards
Description:
When trying to create or update an application, it fails with the error
"Failed to save Application, AxiosError: Request failed with status code 500"
Cause:
Problem with the API site
Resolution:
500 is a fairly generic error which tells us that there is an issue caused by the web.config for the Api realm (D:\SecureAuth\API)
To narrow down to the real issue, please follow these steps
1. Check the Api log for the full error message Eg, D:\Secureauth\Api\Log
2. This error blames SecureAuth0 web.config but that's not accurate. What this error really means is that there is a problem with the Client Cert that the IdP uses to connect to our services.
3. Decrypt the API web.config and check what D:\SecureAuth\Api\Web.config has for the WCFClientCertSN
- It needs to have a serial number in there
- the Cert that the serial number represents needs to be present in the Local Computer certificate store
- The Application Pool Identity needs permissions to the private key
4. Correct all of the above issues mentioned in step3 and the problem will be resolved.
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.
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