Version Affected: All
Description:
When attempting to login to a realm, Users see the error "Error Retrieving Contact Information"
Cause:
Error Retrieving Contact Information will happen when there is a problem with the Profile side of the User lookup. There are many causes and the best place to start narrowing it down is the Warning log in the error log folder.
Checking the Warning.log, you see the error ContextUser.GetUser: GetProfileProperties() exception:The settings property 'OIDCConsent' was not found.
Resolution:
Although it is possible to add the entries in manually, the safest option is to
1. Open the Web Admin Console
2. Click Tools | Update Web Config
3. Click Update
This will go through your realms and add in any missing entries.
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.
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