Error writing log to Kafka Producer Exception: System.NullReferenceException: Object reference not set to an instance of an object. at SecureAuth.Agent.Service.NLogAppenders.KafkaAppender.Write(LogEventInfo logEvent)

Version Affected:  [Cloud Deployments]

Description:  

Within the nlog-internal.log file, the following error can be seen repeatedly throughout:

Error Error writing log to Kafka Producer Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at SecureAuth.Agent.Service.NLogAppenders.KafkaAppender.Write(LogEventInfo logEvent) in C:\jenkins_slave_nodes\workspace\Core_Builds_agent_master\src\SecureAuth.Agent.Service\NLogAppenders\KafkaAppender.cs:line 84

Cause:  

Although there is no actual impact here, the reason the error is being logged is due to a missing cacert.pem file that should be in the installation folder of the Connector on each Connector server. This file will exist in the installation folder by default but if it is missing, it may be attributed to an AV scan that flagged the file and removed it.

Resolution:  

Check your other Connector servers to see if you have the cacert.pem file elsewhere. If so, you can copy that file over to any Connector servers that may be missing the file and restart the service. Afterwards, the errors will not longer persist in the log.

Else wise, if you do not have the cacert.pem file on any Connector servers, please reach out to Support and we will assist with sending the file over.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.