Some Users prompted for MFA despite using Fingerprinting

    Applies to:
  • SecureAuth Identity Platform
  • Legacy SecureAuth IdP
Deployment model:
  • Cloud
  • Hybrid
  • On Premises
  • Version Affected:  All


    On a realm where DFP is enabled, some Users report being prompted for MFA at every login despite selecting Private Mode. 



    If the User has ever used Public mode, the Cookie persists and we pick the most secure option when confronted with 2 cookies. 



    This has been logged as a defect with our Dev Team.

    The workaround for now is to clear the "Public" cookie from the Users browser.

    1. Open the browser and navigate to the realm in question

    2. Hit F12 (or Ctrl + Shift + J) to Open Developer Tools

    3. Click Application | Cookies

    4. Remove the SecureAuthLoginSecureAuthXX cookie(s)







    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

    0 out of 0 found this helpful



    Please sign in to leave a comment.