Admin pages in New and Classic experience not loading. White page or partial loading occurs.

    Applies to:
  • SecureAuth Identity Platform
  • Legacy SecureAuth IdP
Deployment model:
  • Cloud
  • Hybrid
  • On Premises
  • Version Affected:  9.2 - 20.06


    Opening the Admin page for an IdP results in a blank white page, and when forcing to Classic admin (using webadminstart.aspx) that page will only partially load.



    Compatibility Mode may have been enabled for localhost.



    Open Internet Explorer.

    Click the 'gear icon' in the upper right and select Compatibility View Settings.

    If localhost is listed, click on it, then click remove.

    Reload the Admin Console to ensure it loads properly.


    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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