Ben Watts
Articles
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Troubleshooting: SessionGuardian VDI Application Fails to Launch
Version Affected: SessionGuardian VDI OverviewThe SessionGuardian VDI application may fail to launch when a user attempts to start it. CauseThis is commonly caused by third-party antivirus (AV) so...
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Troubleshooting: Unable to Access a Website Due to URL or Domain Whitelisting
Version Affected: All Versions OverviewYou may be unable to access certain websites or links within your workspace due to network restrictions, and see an error indicating the website cannot be re...
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Troubleshooting: 'IP is not allowed' Error When Accessing a Project From a New Location
Version Affected: All Versions OverviewWhen accessing a project from a different Internet Service Provider (ISP) or location, you may see an error such as "IP [address] is not allowed for [usernam...
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Troubleshooting: 'Unable to Connect' Error Accessing Amazon Workspace
Version Affected: All Versions OverviewYou may see an "Unable to Connect" error message when attempting to access your Amazon Workspace. CauseThis can happen if you are connected to a VPN that int...
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U.S. Time Zones & GMT Offsets
Version Affected: VDI, Desktop and Web OverviewThis article lists the U.S. time zones and their Greenwich Mean Time (GMT) offsets, including how each shifts during Daylight Saving Time (DST) -- use...
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How To: Add an External Contact to a Project's Address Book in SessionGuardian
Version Affected: All Versions OverviewThis article explains how to add an external contact to a project's address book in SessionGuardian when they do not have a workspace in the project environme...
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Troubleshooting: RP-Initiated Logout Shows a Consent Prompt in SecureAuth Connect
Version Affected: SecureAuth Connect OverviewSending a Relying Party (RP)-Initiated logout request in SecureAuth Connect (for example, to https://<tenant>.<region>.connect.secureauth.com/<tenant>/...
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Troubleshooting: Introspection Call Fails With "invalid_request"
Version Affected: All OverviewMaking an introspection call in SecureAuth Connect can fail with "error": "invalid_request" and a 400 status code: CauseThe client_id and client_secret keys are case-...
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How To: Integrate Citrix Storefront with SecureAuth Connect (SAML)
Version Affected: All Versions OverviewThis article explains how to integrate Citrix StoreFront with SecureAuth Connect using Security Assertion Markup Language (SAML). Prerequisites A SecureAuth C...
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How To: Integrate Cisco Meraki Client VPN with SecureAuth Connect (SAML)
Version Affected: All Versions OverviewThis article explains how to integrate Cisco Meraki Client VPN with SecureAuth Connect using Security Assertion Markup Language (SAML). Prerequisites A Secure...