Troubleshooting: SessionGuardian VDI Application Fails to Launch

Version Affected: SessionGuardian VDI
 
 

Overview

The SessionGuardian VDI application may fail to launch when a user attempts to start it.

Cause

This is commonly caused by third-party antivirus (AV) software interfering with, or blocking, SessionGuardian components from executing properly.

Resolution:

To resolve this:

1. Check for any active third-party antivirus software. If one is active, temporarily disable it and try launching a session again. If the application now launches successfully, inform the user that the antivirus is causing the issue and recommend disabling it going forward.
2. If the issue persists with antivirus disabled, reinstall the SessionGuardian application.
3. Delete old configuration and log files located at:

   C:\Users\[Admin Name]\AppData\Local\SessionGuardian Enterprise System\SessionGuardian Enterprise\app_configuration\

4. Send a new SessionGuardian invite to the user.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.