Ben Watts
Articles
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OAuth and OpenID Connect Error Codes
Version Affected: All OverviewThis article lists the common errors returned by SecureAuth's OAuth and OpenID Connect (OIDC) endpoints, and what each one means. Some errors are self-explanatory; oth...
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How To: Enable Additional Kerberos Logging to Diagnose SPN Issues
Version Affected: All OverviewSecureAuth's standard on-premises deployment can use Windows Authentication, also known as Windows SSO, to let a user on a domain-joined machine log in with their curr...
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How Cookie Revocation Works
Version Affected: All OverviewCookie Revocation is a setting that revokes a user's authentication cookie once the browser closes or the session expires, so the cookie cannot be reused afterward. In...
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How To: Change SMS OTP Verbiage
Version Affected: All OverviewSecureAuth realms send a default SMS delivery message of "Your One-Time Passcode is XXXX" when a user requests a one-time passcode (OTP) by text message. This article ...
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Troubleshooting: Microsoft Client Hangs During IWA Authentication
Version Affected: Cloud OverviewIntegrated Windows Authentication (IWA) lets a user on a domain-joined Windows machine authenticate with their current Windows credentials via Kerberos, without a s...
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Troubleshooting: KeyNotFoundException When Creating a New Experience Data Store
Version Affected: All OverviewWhen creating a Data Store in a New Experience realm, the creation fails. The Application API logs show that the call to https://localhost/SecureStorageApi/keychain/v...
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FAQ: Does the Service Cert (cloud.secureauth.com) Need to Be Renewed?
Version Affected: All OverviewSecureAuth IdP appliances have historically shown two certificates nearing expiration around the same time: the Client Cert, and a Service Cert issued to cloud.securea...
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Troubleshooting: OPTIONS Requests Return a 404
Version Affected: All OverviewWhen an HTTP OPTIONS request is made to a realm's endpoint, the request returns a 404 instead of a normal response. CauseInternet Information Services (IIS) may be co...
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Troubleshooting: Upgrading to 24.4.3 or Later Breaks Custom Themes
Version Affected: 24.4.3+ OverviewAfter upgrading SecureAuth Identity Platform to 24.4.3 or later, a realm using a Custom Theme may fail to load and display an error instead. The exact error shown...
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Troubleshooting: DocuSign Error - The Federated Identifier for Single Sign-On Does Not Match
Version Affected: All OverviewA SAML-integrated DocuSign realm can occasionally show the error "The Federated identifier for single sign-on does not match what has been enabled for this user" -- t...