Ben Watts
Articles
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How To: Combine Two Realms' Workflows with a Redirect Token and Adaptive Authentication
Version Affected: All OverviewSome workflows require combining the functionality of two different realms into a single sign-on experience for the user, without relying on the deprecated multiple-wo...
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Troubleshooting: OTP Session Times Out Before the User Can Enter the Code
Version Affected: All OverviewWhen a one-time passcode (OTP) is sent by email, SMS, or voice, the user isn't able to receive and enter the code fast enough, and the session times out. CauseThe OTP...
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How To: Restore a web.config Backup
Version Affected: All OverviewBy default, SecureAuth IdP saves a backup of a realm's web.config file whenever changes are made to that realm's configuration. If a configuration change produces an u...
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Troubleshooting: RSA Cryptography Error When Using SAML Signing with WindowsSSO
Version Affected: All OverviewWhen using SAML assertion or message signing together with WindowsSSO, an RSA cryptography error appears, similar to:System.Security.Cryptography.RSACryptoServiceProv...
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How To: Speed Up Active Directory Lookups
Version Affected: All OverviewWhen using Active Directory for authentication and profile data lookups, you may see slow lookup speeds, which show up as slow login times. This article covers steps t...
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Troubleshooting: "Unable to Select Registration Method" for SMS, Voice, or Push
Version Affected: All OverviewRegistering for a multi-factor authentication method (SMS, Voice, or Push) fails with Unable to Select Registration Method. This can have more than one cause: See Cau...
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Bug: RADIUS Server Realm's 2FA Does Not Read an OATH Seed Without a Mobile Number Present
Version Affected: RADIUS Server early 2.x.x releasesBug Number: Not provided in sourceBug Status: Closed - FixedFixed in Version(s): Later RADIUS Server 2.x.x releases OverviewSome devices can't be...
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How To: Deny Traffic to a Realm Without Deleting It
Version Affected: All OverviewThis article explains how to deny user traffic to an unused SecureAuth realm without deleting the realm itself. This change can be reverted at any time to allow traffi...
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How To: Enable Client IP Logging on IIS 8.5
Version Affected: All OverviewThis article explains how to enable source IP logging on IIS 8.5. If you use a load balancer or reverse proxy, it must be configured to pass the real client IP address...
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Troubleshooting: AnyConnect Embedded Browser Does Not Create a Device Fingerprint
Version Affected: All Versions OverviewThe Cisco AnyConnect embedded browser does not create a device fingerprint for the user. CauseThis occurs when the Public/Private Mode option on the realm's ...