Hideyuki Taira
Articles
-
Unable to connect to the remote server. Unable to use 2nd factor for SMS/Voice and Push to Accept
IdP Versions Affected: All Description: When selecting a registration method to receive your Passcode, you get the error below. If you scroll over the error message, you should see a more concrete...
-
How to Check Threat Logs with Protect and Detect license
There are a few ways to check threats that are being made to your network if you have this proper license. First you must enable the threat data on your SecureAuth Appliance. This will report any...
-
Users cannot use TOTP or KBQ/KBA as Two-Factor Authentication Methods
Versions Affected: All Description: Your users are not able to use TOTP or KBQ/KBA as a Two-Factor Authentication method if they login from a different SecureAuth server and you see this message in...
-
Cannot Use TOTP after changing Datastore Type
Versions Affected: Any version prior to 9.0.2. Decription: Users cannot authenticate after inputting the TOTP during Two-Factor Authentication when a change is made to the datastore type. Cause...
-
How to Hard Code a Static Value for Radius
SecureAuth IdP Versions Affected: IdP version 8.2+; Radius version 2.x and above Description: An Radius client needs a static value passed to it from the Radius Server Causes: When using the IdP, y...
-
OTP Timeout Issue
Problem: When sending a OTP code via e-mail, sms, or voice, the user is unable to receive the messages fast enough and the session times out. Solution: The OTP browser screen is linked to the "S...
-
How to Encrypt Phone Fields in AD using LDAP
IdP Versions Affected: All Causes: You want to encrypt the phone field in Active Directory so you switch the encryption in the webconfig to a numerical value. 0 is no encryption, 1 is standard encr...
-
How to Change the Primary and Secondary appliance on FileSync
IdP Versions Affected: ALL Filesync Version Affected: 4.1.5.6 Description: During the initial FileSync Installation, the Primary and Secondary servers were set. Now you want to change which server...
-
Unable to Populate Groups in Role Based Access Control
IdP Versions Affected: 9.0.x Causes: When migrating from an older version of the IdP to a new version, the SecureAuth/Admin/WebConfig folder, references a certificate that is not on the appliance t...
-
Updating .Net Framework on Backup Tool
SecureAuth IdP Version Affected: All SecureAuth Versions (Backup Tool Version 2.4.1) Description: When trying to run the backup tool, it does not pass the .Net Framework version check. Cause: Th...