Andrew Wood
Articles
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OAuth and OpenID Connect Error Codes
Version Affected: All OverviewThis article lists the common errors returned by SecureAuth's OAuth and OpenID Connect (OIDC) endpoints, and what each one means. Some errors are self-explanatory; oth...
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How To: Enable Additional Kerberos Logging to Diagnose SPN Issues
Version Affected: All OverviewSecureAuth's standard on-premises deployment can use Windows Authentication, also known as Windows SSO, to let a user on a domain-joined machine log in with their curr...
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Troubleshooting: DocuSign Error - The Federated Identifier for Single Sign-On Does Not Match
Version Affected: All OverviewA SAML-integrated DocuSign realm can occasionally show the error "The Federated identifier for single sign-on does not match what has been enabled for this user" -- t...
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Troubleshooting: Password Reset Failure Message Is Not Highlighted in Red
Version Affected: 20.06 onwards OverviewWhen a user's password reset fails, for example because the new password does not meet the complexity requirements, the failure message is no longer highlig...
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Video: Risk Confidence Engine with Level of Assurance Demo
Version Affected: 24.04 OverviewThis video demonstrates the Risk Confidence engine with Level of Assurance (LoA), showing how it can improve security and reduce authentication friction. Contact you...
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Troubleshooting: Failed to Save an Application with AxiosError 500 (Client Certificate Issue)
Version Affected: 20.06 onwards OverviewWhen creating or updating an Application in the New Experience, the operation fails with the error Failed to save Application, AxiosError: Request failed wi...
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Troubleshooting: Password in a Custom Cookie Token Breaks Logins and TSSO
Version Affected: 22.12 onwards OverviewSome Service Provider setups require the user's password to be added to the authentication cookie. If the password contains a comma and is added without enc...
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Troubleshooting: Login Fails with CloudMembershipManager.GetUser DeadlineExceeded Error (Stale Connector Config)
Version Affected: All (Cloud only) OverviewA user with a valid user ID fails to log in to a realm. The Debug log shows an entry similar to:Message="CloudMembershipManager.GetUser exception: Status...
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Troubleshooting: Tableau OIDC Integration Fails When ACR Values Are Configured
Version Affected: All OverviewA Tableau OpenID Connect (OIDC) integration with SecureAuth does not work when Tableau's vizportal.openid.essential_acr_values or vizportal.openid.voluntary_acr_value...
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Bug: New Experience Realms Stop Working on Secondary FileSync Servers
Version Affected: 23.07 and 24.04Bug Number: N/ABug Status: Closed - FixedFixed in Version(s): A later release of FileSync (the exact version isn't documented in the original report — contact Secur...