Andrew Wood
Articles
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Troubleshooting: Linux SSH Prompts for Password Twice
Version Affected: All OverviewAfter configuring RADIUS-based authentication using SecureAuth's Linux PAM guide, SSH prompts for credentials in the order Username, Password, second factor, Password...
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Troubleshooting: Yubikey HOTP Suddenly Stops Working
Version Affected: All OverviewThis article covers two unrelated ways Yubikey authentication can stop working correctly. See Cause 1 - HOTP Counter Falls Out of Sync See Cause 2 - The IdP Can't Rea...
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Troubleshooting: SP Start URL Does Not Trigger on a Customized SAML Realm
Version Affected: All OverviewSecureAuth IdP uses an SP Start URL to redirect a user to the Service Provider (SP) so it can generate an AuthN request — this covers cases where a user bookmarks the...
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Bug: Mobile Devices Missing After Upgrade (System.InvalidOperationException: Sequence Contains More Than One Matching Element)
Version Affected: 21.04, 22.02Bug Number: N/ABug Status: Closed - FixedFixed in Version(s): 21.04 HF11, 22.02 HF5, and by default from 22.12 onward OverviewAfter upgrading, some users are missing m...
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Bug: FileSync Does Not Create Vanity-Named Realms on Secondary Servers
Version Affected: 24.04Bug Number: N/ABug Status: Closed - FixedFixed in Version(s): FileSync 4.5.1.8 or later OverviewFileSync does not successfully create a realm on a secondary server when that ...
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Troubleshooting: SAML Consumer Loops Back to the IdP Instead of Logging Into the Application
Version Affected: All OverviewAfter authenticating, a SAML consumer loops back to the identity provider (IdP) and then back to the SAML consumer again instead of completing login to the applicatio...
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Troubleshooting: "X-Frame-Options: SAMEORIGIN" Header Breaks the Use of iFrames
Version Affected: 19.07.x and above OverviewStarting in 19.07.x, SecureAuth sets an X-Frame-Options header with a value of SAMEORIGIN on every response. This can break the use of iFrames that embe...
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Troubleshooting: Service Provider Reports an Invalid Certificate After Importing the Exported SAML Signing Cert
Version Affected: All OverviewAfter exporting a realm's SAML signing certificate from the Post Authentication tab and importing it into a service provider (SP), the SP reports an invalid certifica...
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How To: Find the Worker Process (w3wp.exe) and PID of an IIS Application Pool
Version Affected: All OverviewThis article explains how to find which Internet Information Services (IIS) Worker Process (w3wp.exe) -- and its Process ID (PID) -- is running a given Application Poo...
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Troubleshooting: Windows SSO Realm Bypasses Its Group Restriction
Version Affected: All OverviewA group restriction has been added to the Data tab of a Windows SSO realm, but all users can still log in regardless of group membership. CauseThe realm has a Transpa...