Andrew Wood
Articles
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Mobile and OTP devices not Showing in Helpdesk / Self Service realms
Version Affected: 21.04 + Description: Since upgrading to 21.04 or newer, the Helpdesk and Self Service realms no longer show OTP and Mobile devices Cause: These versions using a new feature...
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How to enable Dynamic IP blocking with WSTrust
Version Affected: 20.06 onwards Description: Newer versions of SecureAuth come with Dynamic IP blocking. This can be enabled in a New Experience policy or manually with a Web Config edit on clas...
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HSTS error when accessing the Admin Console via Localhost
Version Affected: All Description:After changing the binding cert in IIS, Browsers throw a HSTS error when accessing the site. Browser error: Your connection isn't privateAttackers might be tryin...
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Arculix Radius configuration change not applying
Version Affected: Arculix Radius Description: After making a configuration change to radius-agent-config.env the settings don't appear to apply despite stopping and starting the radius-agent in ...
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Arculix Radius Server Logs
Version Affected: Arculix Radius Description: This article will guide you on how to view the logs created by the Arculix Radius server Cause: As Radius is running on Docker, a different comm...
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Arculix Error "An error occurred while communicating with the authentication server"
Version Affected: Arculix Description: When attempting to login to Arculix, the users are seeing this error "An error occurred while communicating with the authentication server" Upon checking...
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OpenID server_error: An error was encountered. "Error occurred during a cryptographic operation."
Version Affected: All Description: When a User logs into an OpenID app for the first time, it works fine. However, subsequent logins result in hitting a 2nd IdP and they see Server_Error The D...
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SecureAuth API allowed Clock Skew
Version Affected: All Description: The SecureAuth API has a default maximum clock skew of 60 seconds. We generally recommend leaving this default in place and using NTP to ensure that there is ...
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OIDC with Internal and DMZ combination fails for internal users
Version Affected: 19.x onwards Description: With Authorization Code flow, when an External OIDC app receives a code from SecureAuth, it reaches back out to the SecureAuth box to exchange that cod...
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IWA not working on Chrome and Chromium Edge
Version Affected: All Description: Despite WindowsSSO/IWA being enabled, Chrome and Edge are prompting for credentials or throwing a 401 error Cause: This can be caused by the Browser settin...