Andrew Wood
Articles
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How To: Whitelist SecureAuth's Kafka Endpoint for Automatic Connector Log Delivery
Version Affected: All Cloud IdPs OverviewThe Connector stores its logs locally, but can also automatically forward them to SecureAuth over the network for troubleshooting purposes. If a firewall bl...
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How To: Chain Realms to Require Two Different MFA Methods Instead of a Password
Version Affected: All OverviewSome use cases call for a login flow of Username, then a first Multi-Factor Authentication (MFA) method, then a second, different MFA method — replacing the usual pass...
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Troubleshooting: Invalid User ID or Password Error for a Subset of Users (AD Logon Restrictions)
Version Affected: All OverviewWhen logging in to SecureAuth Identity Platform, most users authenticate successfully, but a specific subset of users always fail with an Invalid User ID or Password ...
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Troubleshooting: Accept/Symbol MFA Option Missing Due to a Blocked External Stylesheet
Version Affected: 20.06 and later OverviewWhen configuring Multi-Factor Methods with the Request Type set to Accept/Deny, the Accept Method dropdown should offer a choice between User pushes "Acce...
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Video: PIN as an MFA Method
Version Affected: All OverviewThis video shows how to set up and configure a PIN as a Multi-Factor Authentication (MFA) method. A PIN can be useful when a phone is not allowed in a secure environme...
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Troubleshooting: PEAP RADIUS Error EAPSession Failed to Load SSL Session
Version Affected: IdP 22 OverviewRADIUS servers that support PEAP can fail to connect, showing the following error in the RADIUS logs:ERROR EAPSession: Failed to load SSL Session CauseThe Visual C...
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Troubleshooting: SqlProfileProvider Error "The Incoming Tabular Data Stream (TDS) Remote Procedure Call (RPC) Protocol Stream Is Incorrect"
Version Affected: All OverviewWhen using SQL Server to store some of a user's Profile entries, updating that user's profile fails with an error similar to:SqlProfileProvider.SetPropertyValues: Err...
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Troubleshooting: OTP via SMS or Phone Fails on the Secondary Server After Configuring FileSync
Version Affected: 9.x (FileSync 4.0.9) OverviewAfter configuring FileSync, the secondary server receives the configuration successfully, but sending a one-time passcode (OTP) by SMS or phone fails...
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Troubleshooting: FileSync Does Not Copy Certain Files to the Secondary Server
Version Affected: All OverviewAfter setting up FileSync, the secondary IdP is missing a file that exists on the primary IdP — for example, a customized company logo image or another realm-specific...
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How To: Speed Up Active Directory Lookups
Version Affected: All OverviewWhen using Active Directory for authentication and profile data lookups, you may see slow lookup speeds, which show up as slow login times. This article covers steps t...