Andrew Wood
Articles
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Troubleshooting: IdP-Initiated SAML Fails When Launched via a Portal Realm
Version Affected: All OverviewLaunching an Identity Provider (IdP)-initiated SAML application through a portal realm can fail with the error shown below, even though logging into the SAML realm di...
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Troubleshooting: Adaptive Authentication Factors After IP Reputation/Threat Data Are Not Applied
Version Affected: All OverviewWhen multiple Adaptive Authentication factors are enabled on a realm, any factor listed after IP Reputation/Threat Data — such as IP/Country Restriction, as shown bel...
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Troubleshooting: Adaptive Authentication Settings Not Saving
Version Affected: 9.2 and later OverviewAfter upgrading, Adaptive Authentication settings do not save for a realm. CauseThe Admin Api and Analyze Api realms are running with a different AnalyzeApi...
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How To: Disable the SecureAuth User Risk Score for a Realm in the New Experience
Version Affected: 9.3 / 19.07+ OverviewThis article explains how to disable the SecureAuth User Risk score for a specific realm in the New Experience, when using a third-party User Risk Score provi...
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How To: Increase the Allowed Clock Skew for API Calls
Version Affected: All OverviewThe SecureAuth API has a default maximum allowed clock skew of 60 seconds between the server making the call and the Identity Provider (IdP) server. We recommend leavi...
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Troubleshooting: Transformation Engine Stops Working After Enabling Transparent SSO or SecurePortal
Version Affected: All OverviewA realm's Transformation Engine (TE) rule that works correctly on its own can stop working, or start working intermittently, once Transparent SSO or SecurePortal is en...
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How To: Configure SAIdP as an Identity Provider for Agent Authority Gateway (Video)
Version Affected: All OverviewThis video walks through configuring the SecureAuth Identity Provider (SAIdP) as an Identity Provider (IdP) for SecureAuth's Agent Authority Gateway. SecureAuth Knowl...
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Troubleshooting: Data Tab Disabled on a Classic Realm That Reuses a New Experience Realm Number
Version Affected: All OverviewAfter deleting a New Experience realm and creating a new Classic realm with the same realm number, Advanced Settings keeps the Data tab disabled for that Classic realm...
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How To: Change the License Info Certificate
Version Affected: All OverviewThe License Info certificate, found on the System Info tab, is used to encrypt several sensitive values: Values stored in Active Directory, such as the KBQ/KBA answers...
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How To: Configure Omnigo as an OIDC Client
Version Affected: All OverviewSetting up Omnigo to work as an OpenID Connect (OIDC) client against a SecureAuth realm is straightforward. Create and configure an OIDC realm as normal, then supply ...