Andrew Wood
Articles
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Troubleshooting: InvalidOriginalPassword Error After Enforce Password Change Requirement
Version Affected: All OverviewWhen using the Enforce Password Change Requirement setting, after a user changes their password, an InvalidOriginalPassword error appears. Neither the original passwo...
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Troubleshooting: Cannot Add Groups to Role Based Access Control
Version Affected: All OverviewWhen trying to retrieve a list of groups for Role Based Access Control, not all groups are shown, and searching for a specific group returns "No Results found." Cause...
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Troubleshooting: RDSH Web Access Server Error 404
Version Affected: All OverviewAfter integrating Remote Desktop Services (RDS) Web Access with SecureAuth, accessing the server URL gives a Server Error, "The resource cannot be found," as shown be...
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Troubleshooting: O365 Error AADSTS50107 Requested Federation Realm Object Does Not Exist
Version Affected: All OverviewAfter configuring Office 365 (O365) with SecureAuth, login attempts fail after authenticating and being redirected from SecureAuth to O365, with the error:AADSTS50107...
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How To: Prevent or Allow Reuse of an OATH TOTP Code
Version Affected: All OverviewThis article explains how to allow or prevent the reuse of a Time-based One-Time Password (TOTP) code. Preventing reuse is the more secure option, but this is left up ...
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How To: Configure Secure Portal to Not Open a New Tab
Version Affected: All OverviewBy default, launching an app from the Secure Portal opens that app in a new browser tab. This article explains how to change that behavior so the app opens in the curr...
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How To: Fix OAuth Introspection Endpoint Always Returning False
Version Affected: All OverviewWhen calling the OAuth Introspection endpoint, it always returns Active: False, even when the token is still valid.How To: Test OAuth / OpenID Connect Flows CauseEnabl...
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Troubleshooting: Web Service Error "Negotiate,NTLM" (WinSSO Hosting Realm)
Version Affected: All OverviewA realm configured to connect to a Web Service realm fails. Debug logs show a request to https://localhost/secureauthxx/webservice/membershipws.svc with the exception...
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Bug: SA Backup Tool Restore Fails With "The Syntax of the Command Is Incorrect"
Version Affected: AllBug Number: EE-558Bug Status: Open - No Permanent FixFixed in Version(s): Not yet fixed as of this article's last review — check current release notes for status. OverviewWhen ...
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How To: Configure IdP Initiated Deep Linking from Cornerstone OnDemand
Version Affected: All OverviewThis article explains how to configure a Deep Link base URL in Cornerstone OnDemand (CSOD) so that a link can take a user to an exact location within Cornerstone, inst...