Andrew Wood
Articles
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SQL Profile Provider "Unable to retrieve contact information"
SecureAuth Idp Version affected: All Description: When using SQL to store some of the Profile entries for a user, the following error occurs MFA.WebControls.ContextUser.SetProfileAccessHistories -...
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Filesync not copying Company Logo
SecureAuth version affected: All Description: After setting up FileSync, it's discovered that the secondary IdP does not display the Company Logo that was set on the Primary IdP. Cause: By defaul...
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Realm shows "Invalid User" error for all users after 9.0.2 upgrade
SecureAuth version affected: AllDescription: A realm or realms starts displaying "Invalid User" error to all users attempting to log into the realm after upgrading to 9.0.2 The issue may not happen...
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"Error Retrieving Contact Information" when using OpenLDAP
SecureAuth version affected: AllDescription: When attempting to Login to a realm that is configured to use OpenLDAP, the user sees the error "Error Retrieving Contact Information" and they cannot p...
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OTP Failing on Secondary Server with FileSync
SecureAuth IdP Version Affected: 9.x FileSync Version: 4.0.9 Description: After configuring Filesync, the secondary server receives the configuration successfully, but "Unable to Use Selected Regis...
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Error Attempting to Administer a Newly Created Realm
SecureAuth IdP Version Affected: 9.1 Description: When using the Admin Console to access a newly created realm, created using the Realm Management Tool, the admin console errors out with "An Authen...
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Users unable to login Error log shows "Encryption.DecryptRSAUTF8 exception: Invalid provider type specified"
Description: After importing a new Certificate for the SecureAuth IdP, Users are unable to login. The Warning.log shows "Encryption.DecryptRSAUTF8 exception: Invalid provider type specified." Cause...
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Exception: Error Occurred During a Cryptographic Operation
SecureAuth IdP Version Affected: All Description: When attempting to use transparent SSO, it does not work. Warning log shows Exception: Error occurred during a cryptographic operation. - at Syste...
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Non English Language Browsers Lose Verbiage Customizations
SecureAuth IdP Version Affected: 9.1 and below Description: After updating the Verbiage for a realm, users with non English language settings see the default English instead of the customised versi...
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Show X-Forwarded-For Address in Audit Logs Instead of the Load Balancer IP
SecureAuth IdP Version Affected: All Description: When using a load balancer, the Audit log shows the userhostaddress as the IP address of the load balancer. Cause: The Realm has not been made aw...