Andrew Wood
Articles
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Credential Provider troubleshooting
SecureAuth IdP Version affected: All Description: When attempting to set up the Credential Provider for the first time, Users cannot login with their OTP Cause:Communication issues with the OTP Web...
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Filesync not working Network Path not found
SecureAuth IdP Version affected: All Description: After setting up FileSync, future changes are not synchronised from the Primary to the secondaries. Cause:File and Print Sharing is not enabled cor...
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Content & Localization Verbiage Changes Are Not Working
SecureAuth version affected: 9.x onwards Description: Changes are not showing up once C&L verbiages are changed. The changes are saved in the .RESX successfully, but the resource compiler is ...
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How To: Update Signing cert used with OWA
SecureAuth IdP Version affected: All Description: When your signing cert needs replacing, the OWA config will need updating to accept the new cert Cause:Expiring Certificate Resolution: 1. Install ...
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How to enable Digital Fingerprinting (DFP) Device recognition
SecureAuth version affected: All Description: When a User logs into a realm, it is possible to use Device Recognition to prevent them having to MFA every time they access the realm. This article i...
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SQL Profile Provider "Unable to retrieve contact information"
SecureAuth Idp Version affected: All Description: When using SQL to store some of the Profile entries for a user, the following error occurs MFA.WebControls.ContextUser.SetProfileAccessHistories -...
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Filesync not copying Company Logo
SecureAuth version affected: All Description: After setting up FileSync, it's discovered that the secondary IdP does not display the Company Logo that was set on the Primary IdP. Cause: By defaul...
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Realm shows "Invalid User" error for all users after 9.0.2 upgrade
SecureAuth version affected: AllDescription: A realm or realms starts displaying "Invalid User" error to all users attempting to log into the realm after upgrading to 9.0.2 The issue may not happen...
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"Error Retrieving Contact Information" when using OpenLDAP
SecureAuth version affected: AllDescription: When attempting to Login to a realm that is configured to use OpenLDAP, the user sees the error "Error Retrieving Contact Information" and they cannot p...
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OTP Failing on Secondary Server with FileSync
SecureAuth IdP Version Affected: 9.xFileSync Version: 4.0.9 Description: After configuring Filesync, the secondary server receives the configuration successfully, but "Unable to Use Selected Regist...