Andrew Wood
Articles
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How to use a Refresh Token to get a new Access Token with Oauth and OpenID
SecureAuth IdP Version affected: AllDescription: This KB article will show how to use a Refresh token with the Oidctoken.aspx endpoint in order to get a new Access TokenCause: NAResolution:Oidctoke...
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How to add a background image to your realm
SecureAuth IdP Version Affected: All (2016 Light Theme) Description: This KB will give a demonstration of how to change the background image for your realm. Resolution: 1. On Idp server, Pl...
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Salesforce1 App gives 404 error
SecureAuth IdP Version affected: All Description: When trying to use Salesforce1 App it gives a 404 error. Using a browser to go to the same address works fine. Cause:A change in the App is causing...
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Credential Provider fails to let users login after upgrade of IdP
SecureAuth IdP Version affected: 9.0.2 and 9.1 Credential Provider version affected: Any prior to 2.8.2 Description: After upgrading the IdP to 9.0.2 or newer, users who are required to OTP via the...
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Administrative Reset with History Check fails with error "The LDAP server is unavailable"
Affected SecureAuth IdP Version: 9.0+ Description: When attempting to reset a password using the Password Reset option of "Administrative Reset with History Check" the attempt fails with the error ...
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Credential Provider troubleshooting
SecureAuth IdP Version affected: All Description: When attempting to set up the Credential Provider for the first time, Users cannot login with their OTP Cause:Communication issues with the OTP Web...
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Filesync not working Network Path not found
SecureAuth IdP Version affected: All Description: After setting up FileSync, future changes are not synchronised from the Primary to the secondaries. Cause:File and Print Sharing is not enabled cor...
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Content & Localization Verbiage Changes Are Not Working
SecureAuth version affected: 9.x onwards Description: Changes are not showing up once C&L verbiages are changed. The changes are saved in the .RESX successfully, but the resource compiler is ...
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How To: Update Signing cert used with OWA
SecureAuth IdP Version affected: All Description: When your signing cert needs replacing, the OWA config will need updating to accept the new cert Cause:Expiring Certificate Resolution: 1. Install ...
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How to enable Digital Fingerprinting (DFP) Device recognition
SecureAuth version affected: All Description: When a User logs into a realm, it is possible to use Device Recognition to prevent them having to MFA every time they access the realm. This article i...