Andrew Wood
Articles
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Troubleshooting: Arculix RADIUS Configuration Change Not Applying
Version Affected: All OverviewAfter making a configuration change to radius-agent-config.env, the new settings may not appear to apply, even after stopping and starting the radius-agent container ...
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Troubleshooting: Arculix Error "An error occurred while communicating with the authentication server"
Version Affected: Arculix OverviewWhen attempting to log in through Arculix, users may see the error "An error occurred while communicating with the authentication server." CauseThis is caused by ...
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How To: Add the Help Desk Role in Arculix Core
Version Affected: Arculix OverviewThis article explains how to add the Help Desk role to a user in Arculix Core. Adding the Help Desk RoleIn addition to the privileges of a normal user, a user with...
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Troubleshooting: Import Configuration API Returns a 422 Unprocessable Entity Error
Version Affected: All OverviewCalling SecureAuth CIAM's Import Configuration API can return a 422 Unprocessable Entity error, with response text describing the specific problem — for example, an O...
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Bug: SAML SSO Shows the Wrong ACS URL for Vanity Domains
Version Affected: AllBug Number: N/ABug Status: Closed - FixedFixed in Version(s): N/A OverviewWhen configuring a Security Assertion Markup Language (SAML) single sign-on (SSO) Identity Provider on...
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Troubleshooting: Access Token's "sub" Claim Does Not Show the Expected Attribute
Version Affected: All OverviewIn SecureAuth CIAM, an access token's sub claim shows a value other than the email address, even though the Workspace appears to be mapped to email. CauseThe Workspac...