Andrew Wood
Articles
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Troubleshooting: SP-Initiated by POST Fails with a Generic 'Error Has Been Logged' Message
Version Affected: All OverviewWhen using SP-initiated by POST, the SAMLRequest (AuthN request) is successfully posted, but the user sees only a generic Error has been logged message. This is a gen...
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How To: Change the FileSync Service Account Name and Password
Version Affected: Verified with FileSync 4.0.13 and 4.1.5.6 OverviewFileSync installs with a randomized local service account. This covers changing that account's name and password after the fact. ...
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Troubleshooting: WSFederation Realm Shows "Not in Whitelist or Domains in Whitelist Are Malformed"
Version Affected: 9.2.0-36, 9.3.0-21, 19.07.01-30, 20.06-6, and later OverviewA WSFederation realm logs Not in whitelist or domains in whitelist are malformed, similar to:Url: https://mail.domain....
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FAQ: Can Qualys Agent Be Installed on a SecureAuth IdP?
Version Affected: All OverviewCan a Qualys vulnerability-scanning agent be installed on a SecureAuth Identity Provider (IdP) appliance? AnswerYes. SecureAuth has run the Qualys agent in its own env...
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How To: Enable Dynamic IP Blocking
Version Affected: 20.06 and later OverviewSecureAuth Identity Platform 20.06 and later can automatically block an IP address that repeatedly fails to log in -- this is called Dynamic IP blocking. I...
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Troubleshooting: Bind Authentication Fails With 'Invalid Password' for Some Users' Distinguished Names
Version Affected: All OverviewWhen a realm's Validate User Type is set to Bind, a subset of users always receive an "Invalid Password" error, even though their username and password are correct. C...
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Troubleshooting: SQL Reporting Error "SQL Network Interfaces, Error: 26"
Version Affected: All OverviewWhen clicking the Reports button for a realm that has SQL Database logging enabled, the Reports page can return a network error instead of loading the report. CauseTh...
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How To: Scope an Active Directory Data Store Connection to a Specific Site
Version Affected: All OverviewWhen Active Directory is used as a data store and the domain name doesn't match the domain the IdP is joined to, SecureAuth performs a DNS SRV lookup for the connectio...
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Troubleshooting: Introspection Call Fails With "invalid_request"
Version Affected: All OverviewMaking an introspection call in SecureAuth Connect can fail with "error": "invalid_request" and a 400 status code: CauseThe client_id and client_secret keys are case-...
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How To: View Arculix RADIUS Server Logs
Version Affected: All OverviewThis article explains how to view the logs created by the Arculix RADIUS server. Because RADIUS runs on Docker, viewing its logs requires a Docker command rather than ...