Andrew Wood
Articles
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Troubleshooting: OIDC Authorization Code Fails to Decrypt Between Internal and DMZ IdP Servers
Version Affected: 19.x and later OverviewWith an OIDC Authorization Code flow, an External OIDC application always exchanges its authorization code with the DMZ-facing IdP server for the Access an...
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Troubleshooting: OVA Deployment Fails Due to a Newer Virtual Machine Hardware Version
Version Affected: All OverviewDeploying the SecureAuth OVA can fail with an error about the wrong hardware version. CauseThe OVA is built using a recent version of ESXi, so its virtual machine har...
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Troubleshooting: SecureAuth Reports a Password as Expired When It Isn't
Version Affected: All OverviewWhen logging in, users are told their password has expired, even though it hasn't. CauseInline Password Change is disabled, but Password Expires Days is set to fewer ...
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How To: Locate Passcode for Windows Log Files
Version Affected: All OverviewWhen troubleshooting Passcode for Windows, its log files are needed to see what's happening. Find the Passcode for Windows Log Files On the affected machine, open the ...
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How To: Preserve the WSFed Query String Through a SAML Consumer Realm
Version Affected: All OverviewOffice apps on mobile devices, such as Outlook, only work if the WSFed query string is preserved. When the workflow routes through a SAML Consumer realm, that query st...
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Troubleshooting: Login Requires Several Attempts or Returns to the Username Prompt
Version Affected: All OverviewSigning in to a realm can behave strangely in a couple of ways: clicking Submit appears to do nothing until it's clicked several times, or after selecting a second fa...
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How To: Review Post Data on a Submit Forms Post Realm
Version Affected: All OverviewThe Admin Console's Forms Post fields have limited room to display their values, so a long Post Data value can't be fully reviewed there without extra steps. View the ...
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Troubleshooting: Encryption.DecryptRSAUTF8 Exception (Object Reference Not Set to an Instance of an Object)
Version Affected: All OverviewThe Error log shows Encryption.DecryptRSAUTF8 exception: Object reference not set to an instance of an object. This can come with a loss of functionality, or the real...
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Troubleshooting: Multiple Tabs to the Same Realm Cause an Anti-Forgery Error
Version Affected: 19.07 and later OverviewWhen a user opens multiple tabs to the same realm, one or both tabs can fail with an anti-forgery error, similar to: CauseModern browsers don't isolate ta...
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Troubleshooting: IWA Not Working on Chrome or Chromium Edge
Version Affected: All OverviewDespite WindowsSSO/IWA being enabled, Chrome and Edge prompt for credentials or throw a 401 error. CauseThe browser's own settings aren't allowing Kerberos to be used...