Andrew Wood
Articles
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Troubleshooting: Radius Denying All Users with Exception Getting User Factors Error
Version Affected: All OverviewRemote Authentication Dial-In User Service (RADIUS) denies access for all users, with the RADIUS Server log showing an Exception getting User Factors error. CauseInco...
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How To: Generate SAML Logs on the IdP
Version Affected: 9.0+ OverviewThis article explains how to turn on server-side SAML tracing for a SecureAuth Identity Provider (IdP) realm, so the realm writes the authentication requests and Secu...
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How To: Update the Signing Certificate Used with OWA
Version Affected: All OverviewThis article explains how to replace the certificate a SecureAuth realm uses to sign requests to Outlook Web App (OWA) — for example, when the current certificate is e...
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How To: Include the User's Password in the OIDC id_token JWT Payload
Version Affected: 9.0+ OverviewThis article explains how to configure a SecureAuth Identity Provider (IdP) realm so that its OpenID Connect (OIDC) id_token JSON Web Token (JWT) payload includes the...
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How To: Configure a Group-Restricted Helpdesk Realm Behind Secure Portal
Version Affected: All OverviewThis article explains how to configure a Secure Portal so that an Account Management (Helpdesk) realm is only shown to, and only usable by, users in a specific group.S...
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Troubleshooting: Access to XMLHttpRequest Blocked by CORS Policy
Version Affected: All OverviewA browser blocks a request to a SecureAuth realm with an error similar to "Access to XMLHttpRequest has been blocked by CORS policy: Request header field <field> is n...
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Troubleshooting: Decrypt Web Config Page Fails to Load
Version Affected: 9.x OverviewClicking Tools > Decrypt Web Config in the Web Admin Console shows the standard Custom Error page instead of the expected list of realms. With Custom Errors turned of...
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How To: Set Up a KnowBe4 SAML Integration
Version Affected: All OverviewThis article explains how to set up a Security Assertion Markup Language (SAML) integration between SecureAuth and KnowBe4, a security awareness training platform. Set...
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Troubleshooting: Transaction Log Service Test Fails With "There Was No Endpoint Listening" Error
Version Affected: All OverviewThe SecureAuth Transaction Log Service reports connectivity errors when it can't reach its cloud endpoint. This can show up in three different ways: a SOAP error whil...
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Troubleshooting: Users Returned to the Login Screen After Completing MFA
Version Affected: All OverviewAfter completing Multi-Factor Authentication (MFA), some users are returned to the login screen instead of being logged in, and the process starts over. This sometime...