Marian Ocampo
Articles
-
Troubleshooting: SessionGuardian Desktop Uses the Wrong Camera During Photo Registration
Version Affected: SessionGuardian Desktop OverviewWhen registering a profile photo in SessionGuardian Desktop, the photo may be captured using the wrong camera, which can cause the photo to fail i...
-
Troubleshooting: Device Verification Prompt Does Not Appear in SessionGuardian
Version Affected: SessionGuardian Desktop OverviewAfter completing device verification in SessionGuardian, a confirmation prompt should appear on screen. In some cases, this prompt does not appear...
-
Troubleshooting: 'Authorized User Not Found' Error During SessionGuardian Login
Version Affected: All OverviewWhen attempting to log in, you may see an Authorized User Not Found error. This is caused by a facial recognition issue, not an incorrect username or password. CauseT...
-
Troubleshooting: 'Authentication Failed and User is not Found by Authentication Token' Error in Amazon Workspaces
Version Affected: Latest Version OverviewWhen attempting to access Amazon Workspaces, you may see an error message reading Authentication Failed and User is not Found by Authentication Token. Caus...
-
How To: Set Work Hour Restrictions in SessionGuardian
Version Affected: All OverviewThis article explains how to restrict the hours during which a user can log in to Amazon Workspaces through SessionGuardian. Work hour restrictions can be applied at e...
-
How To: Switch Between User Profiles in SessionGuardian
Version Affected: All OverviewThis article explains how to switch between user profiles in SessionGuardian Virtual Desktop Infrastructure (VDI) when you have access to more than one project. Switch...
-
How To: Add a Mail Group in SessionGuardian
Version Affected: All OverviewThis article explains how to create a custom mail group (distro email) for a project in SessionGuardian, so you can send project communications to a specific subset of...
-
How To: Collect SessionGuardian Desktop Log Files
Version Affected: SessionGuardian Desktop OverviewThis article explains how to locate and collect SessionGuardian Desktop log files on your local machine so they can be shared with SessionGuardian ...
-
Troubleshooting: SessionGuardian VDI Application Fails to Launch
Version Affected: SessionGuardian VDI OverviewThe SessionGuardian VDI application may fail to launch when a user attempts to start it. CauseThis is commonly caused by third-party antivirus (AV) so...
-
Troubleshooting: Unable to Access a Website Due to URL or Domain Whitelisting
Version Affected: All OverviewYou may be unable to access certain websites or links within your workspace due to network restrictions, and see an error indicating the website cannot be reached (fo...