How to add ‘Help desk’ role in Arculix Core

Description:

This article will be used to explain how to add ‘Help desk’ role in Arculix Core.

In addition to the privileges of a normal user, a user with help desk access can view the organization's IdP settings and general information. They can view audit logs for members of the organization and do the following:

• Manage secondary email addresses
• Update mobile phone number
• Lock the user
• Unpair devices and workstations
• Revoke workstations

This role can be granted or revoked via the Object Management API or by SecureAuth personnel.

For more information, please check this link: https://docs.secureauth.com/arculix/en/arculix-role-based-access-control.html#help-desk

If the issue persists or if you have any queries, please reach out to support@secureauth.com. 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.